Valis Resort Hotel

I would not recommend that anyone stays at this hotel until the rooms have been completely refurbished. Absolutely everything needs updating. How this hotel can claim to be a 5 star resort is beyond belief. My wife and I booked a ‘Junior Suite’ for four nights. When we arrived we were told that they had given us an upgrade to….. a ‘Junior Suite’. When we were shown the room it was quite shockingly awful – unclean and badly needing updating. We were told they were fully booked and that they had ‘no refund policy’. After a very embarrassing and stressful stand-off we were offered the ‘honeymoon suite’. It was late in the day and with commitments we had to accept what we were offered – having already paid the money, with no sign of them relenting on any kind of refund. When walking in or out of the hotel the staff on the desk didn’t make any attempt to be friendly, let alone make eye contact. It was like a ghost town. We stayed as long as we really had to and left, giving up two nights of our booking and had to pay again for better accommodation elsewhere. In brief summary the problems include: Archaic furniture Uncomfortable beds with inadequate mattress and duvet Virtually no wall decoration – large walls with no pictures Archaic air condition system Scratches and stains on the wooden floors Scratches with peeling paint on walls and ceilings Furniture stained Lighting not all working TV and remote not working Broken toilet seat Broken shower riser rail – head holder Broken toilet brush holder No shower screen No working bath plug (making the bath unusable) Ancient hair-dryer No hot water when needed – having to run the taps for 20 minutes to get any hot water and sometimes not at all. Bath sealant very poor Balcony was uncared for – peeling paint everywhere, rusty lighting, awful plastic furniture that needs replacing. Balcony door locks unsecure A so called ‘mini-bar’ - with a lack of any quality drinks in it Ill fitting, worn and stained carpets throughout the hallways

Clean and quiet room and friendly staff. However disappointed by the closed pool and SPA/Massage facilities and personnel. Only one person for massage and therefore full and they couldn’t arrange time for me and my wife to get it at least consequently. On the other hand I was unlucky because that week, sea was forbidden due to pollution from dead fishes. So I can’t comment on sea in front of the hotel.

This is not a 5-star hotel. The rooms are old and dated. The bed did not even have a proper mattress - a thin piece of foam. I then wondered why they did not provide a cover or blanket and that is because the air conditioning does not work. The AC stops when you leave the room and then takes 45 minutes once you have come back to the room to reach a decent ( note not the desired) temperature. Unacceptable, when the outside temperature is 45 degrees Celsius. Grossly understated value for money, especially in a small town outside of Volos not a major tourist town, where you cannot even swim at the beach across from the hotel.

Not a five star hotel. Very worn furniture and the rooms seem to be untidy. It needs an immediate renovation. Not a value for money. I don’t recommend it. No heated indoor pool.

A good resort hotel generally with available public transportation to Volos city center and more west of Volos too! But I rated it at a 2 because the beds were uncomfortable, broken and old in the room we stayed which was 201 in building A on the top floor and we charged 140 euros for the room at the checkout.

Staff was really excellent, no bad comments for anything else BUT, from a 5 star hotel, you have expectations that there will be the right and appropriate standards in the room and bathroom for disabled guests. Unfortunately they do not meet the specifications, resulting in complete disappointment. A generous effort is needed for renovation and new additions of auxiliary handles and equipment so to make the spaces functional.