Turtle Cay Resort

The rooms are super nice!! The employees are so sweet and nice. It was a really fun place to stay

I got the suite and it was huge and very nice I plan on coming back again.

It would be nice if they offered breakfast later check out also had more parking

Charlie was a huge help! Not only checking us in, but helping us with whatever else we needed, and when we extended our stay by another day, she made it very easy

Excellent front desk staff from check-in to check-out. The pool and hot tub were up and running. We are certainly interested in returning one day.

Property was lovely, staff very professional. Tub had a slow drip that was bothersome until I turned the faucet so it ran down side of tub with no noise. Next door "neighbors" were extremely noisy late into the night, so our sleep was regularly interrupted and not at all restful.

Chose this hotel from online. Check in was easy, room not ready but we didn't wait long. Fridge in room had inch of water in the freezer portion, fridge had been turned off. Put large towel in freeze also to mop up water and maintenance came and checked. No hair dryer in room but employee came fast with a brand new one. Then upstairs group checked and for the next 5 hours it sounded like they were playing soccer, non-stop!! Happy New Year! Next AM, went to desk and report the noise. They said they would speak with the family. I understand kids are a handful but when it is so loud with furniture being bumped, too much! A few more calls to desk, they Maintenace up to speak with them. At around 4pm one could hear SCREAMING from the unit outside. At that point we checked out a day early and drove 3 = hours home. The hotel staff was excellent, it was not their fault that romper room was up above us. BTW, New Year's at 3AM the fire alarm was set off for about 30 minutes. Very disappointing trip.

After arriving I had a lovely Greeting but was then informed I would need to wait for my room to be cleaned. After two hours waiting with small children we were given our key and room number. They allowed as 2 extra hours before checkout as a courtesy. We had no issues with the room. After a decent evening we had put our kids to bed and we're all awoken by fire alarms at 2 am. No one in the office answered our calls and for over two hours blaring alarms continued to go off waking up and traumatizing our two youngest. We were standing outside in the cold the entire time waiting for the chance to re enter. Three hours after this housekeeping came to oust us 2 hrs before we had to check out. Our intention was to extend the staff refused to provide any compensation or discount for the amount of time we were unable to simply be in the room which is the intent of the room to begin with. We were then given an hour to leave with no resolution to the concerns of ANY of the guest. Be careful as the facility seems to have an issue with have to wait for rooms frequently.

3am Alam going on I was checking out 4am Front desk lady’s say 1night reinvestment will be Possible but still didn’t work at all As soon as possible refund one night please