Novotel Vina del Mar

No hot water for 1 days

Good hotel. Rooms are clean and spacious. Decent location. Would be better if water was provided in the rooms. Breakfast was good enough. Would recommend.

Nice hotel, pet friendly (with a fee). Would stay again

Horrible el servicio frente a contingencia, no pudimos realizar check in el dia viernes 02, porque estaban sin luz ni agua ni comida, no nos dieron respuesta ni solución para poder hospedar (siendo que andábamos con 2 niñas chicas), nos tuvimos que devolver a nuestra ciudad de madrugada sin poder hacer uso de lo que habíamos reservado.

En cuanto al hotel, está casi nuevo. Sobre el personal de servicio en recepción, es amable y servicial En el restorant del hotel, la atención de una chica con mala voluntad se negó a facilitar una cubeta con hielo para llevar a la habitación. Su argumento fue por protocolos COVID!

Muy buena ubicación y habitaciones. Además de la atención El único inconveniente fue con el desayuno en su momento , ya que hubieron algunos inconvenientes ..

Muy buena ubicación.

Staff and service is very bad. No clear instructions. We asked for laundry and we received two different answers: same day and one day. Nobody explained to us that we have to pick up the laundry at front desk. Because we paid in advance nobody at front desk explained to us that we need to register our credit card for any additional service (restaurant, drinks, etc). Then we went to restaurant and we didn't have our credit card with us and we had to go to the room at payment time. Bryan at front desk was very good. We asked for a cappuccino during breakfast and the machine is damage for two consecutive days. We left then we don't know when is going to be available. Breakfast started by 6:30 am. Today we went around 7:30 am and still they were working on the menu (one hour late). This is not the Novotel chain that I know many years ago. We requested to clean the room yesterday by 9:00 am. They told us that in half an hour would be ready. By 3:00 pm still room wasn't clean. Summary, there are no good information nor clear and complete from staff and grade of service is not good.

Not a pleasant experience. I requested a box of tissue paper and the don't have any. Instead they offered me hand towels. Most of the staffs do not speak English. I ordered some food from the restaurant and when I paid my bill the waiter asked for a tip, "do you want to give a tip". Management at this hotel need to improve their hospitality & etiquette procedures.