Valerie D
ngày 6 tháng 6 năm 2022
We stayed at this hotel yesterday (June 5th) on our way back to Cherbourg. We know the town and have visited before so thought this would be a good choice. Mistake. We arrived early and decided to have a drink in the bar. Many, many local people were served before we were. Eventually a reluctant waitress said "Madame?" in a way that was not encouraging. I ordered in French and some..... time later it arrived, after quite a few local people who arrived after us were served. When we booked into the hotel, the receptionist, who would plainly know that I was British when I spoke French, was, what can only be described, as hostile. She continued speaking in rapid French throughout our conversation, which, luckily, I could understand. I found out the next day that she did speak English. She refused to give us two keys for our room saying only one was needed and pointed at the lift dismissively. As we had a terrible thunderstorm that evening we decided to eat in the hotel. I approached the waiter who was standing at the entrance to the restaurant who waved me away and walked off in the opposite direction. I went to reception to book a table with the receptionist who refused to acknowledge me and continued a long conversation with someone about the storm. We returned to the bar and tried to speak with the same waiter again but he ignored us. In exasperation, I went back to the receptionist and booked the table. Once in the bar again, for a pre-dinner drink we waited and waited to be served whilst other local people came and went and were served. Eventually, the waiter (the same one who had ignored us twice) served me with my drink in a dripping wet glass that had just been washed and not dried. In the restaurant our order was taken by a very pleasant young girl. Unfortunately, the person that served us was the hostile waiter who promptly shouted three times "Burger, burger, burger" when he bought our meals. When I indicated that the burger was for me he plonked my plate and my partner's plate on the table with our wine and water and walked away. It was notable that he served all the other people in the restaurant, who were all locals, with their drinks, pouring out the wine and water as you would expect in a good reasonably priced restaurant. The saving grace of this experience was the food which was excellent, well cooked and seasoned, well presented and delicious. I can only assume that the staff at this hotel are not keen on tourists or the British, I am not sure. I know I won't be staying there again or, unfortunately, eating there despite the excellent meal. Bad service leaves a bad taste.
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