Tài Khoản Khách
ngày 29 tháng 12 năm 2024
Although the hotel is in a prime location, was spotlessly clean and tidy and the staff (mostly) are very helpful and friendly, it needs a major overhaul in the following areas: we arrived between 12 & 1, were greeted by the very cheerful receptionist Philipe, and were told that the room would be ready in 15 minutes, maybe less. We thought OK, let’s get a coffee while we wait. Bar not open, and nowhere to get a drink of any kind! Come on guys, that’s the least that should be available. Room was ready in about 10 minutes, great, it’s a good sized and well appointed room, with a fab view over the beach - but no tea or coffee facilities, and only 1 available socket for phone charging! The restaurant was the worst we’ve been to in a long time, buffet ‘hot’ food was warm at best, and looked like it had been put out at least an hour before anyone arrived. The same for breakfast. Coffee machine served powdered milk, so fortunately there was fresh milk and a microwave to make a decent coffee. At least the hot water was ok for making tea. Would be best to scrap the idea of hot buffet, and cook to order off a smaller menu. At least it might be hot when it’s served. I’m sure the bacon & sausage at breakfast was the same from the previous days just ‘warmed up a bit’. The Allon Mediterrania has the potential to be a 4* hotel, but not unless the owners or management sort out what should be very basic ‘customer care’.
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