Vilamoura Garden Hotel

Personnel d'accueil très aimable parlant l'anglais couramment qui rend le client à l'aise. Nécessité d'une voiture pour être dans cet hôtel. La chambre est agréable par contre la plomberie de la salle de bain est à revoir (l'eau chaude se fait attendre) et la baignoire et l'évier sont à moderniser malgré la qualité du ménage. Le restaurant est excellent avec des serveurs professionnels.

Fue una experiencia inolvidable. El hotel y el personal son excelentes. Fuimos en semana santa y cada día de nuestra instancia tuvimos un detalle en la habitación. Lo único a comentar es el spa, que cuando hay mucha demanda es complicado acceder.

We stayed group of 4 we where there for long golf weekend. Hotel was in great location clean and tidy, we where upgraded to a suite which was helpful as one had pull out bed in lounge and one had bed in bedroom. Good food for breakfast and staff where super helpful. The only slight down side we felt cinnamon smell in reception was quite over powering, it smelt like from a plug in but was very potent, some may like it but not for us

We loved this hotel on our first stay in March 2022 so returned in September this year with relatives from overseas Food was excellent as we remembered, likewise the staff could not have been more helpful and courteous. Unfortunately we stayed in room 121 which is above the kitchen area and were woken up during the night and early morning by doors being opened and closed and various other noises. I would have given another 5 stars if it weren't for the lack of sleep we experienced.

Disappointing Stay – Not Worth 4 Stars We recently stayed at the Vilamoura Garden Hotel and, unfortunately, our experience was far from what we expected for a supposed 4-star hotel. While the staff were friendly, they were clearly not well-trained or particularly competent. The biggest issue was the hot water. It took around 10 minutes for any warm water to come through in both the shower and sink. When we raised this at reception, the response was simply that we needed to wait—apparently, this is normal here. Even the hotel technician who came to check the issue stood around for 10 minutes, then shrugged and said, “Warm water – what’s the problem?” The advertised “garden view” was also misleading. In reality, the rear parking lot is larger than the garden, so don’t expect any scenic greenery. Other small but annoying details added to the disappointment: no bathroom cups, a non-functioning climate control system, and a general lack of cleanliness. The hotel itself is neither modern nor well-maintained, which makes the 4-star rating highly questionable. Overall, this hotel does not meet the standard it claims to. There are much better options in Vilamoura at this price point. Would not return.

We travelled as a family of 3 for a weeks holiday. The Vilamoura Garden Hotel was fantastic. The hotel was clean, modern and quiet. Reception staff were helpful with excellent English. There is a ramp up the handful of stairs to the lift from reception. No problem for us, but this is actually quite steep for wheelchair users and they may require assistance. Our room was 114 (garden view) with a separate lounge area made into a sofa bed for our son. The bedroom was large with a free electronic safe. This was a nice surprise as we're used to being charged for the safe! There was also a free bottle of water, tea/coffee facilities and a fridge. AC was great and could be set separately in the bedroom & lounge areas. Each area had a balcony with a table and 2 chairs. Some TV channels were in English including sports and movies. The bathroom wasn't huge, but it was clean and modern and the rainfall shower over the bath was lovely. The room was cleaned and towels changed daily. There are also robes under the sink. The pool is fairly small but our son still had plenty of fun splashing round in it. We never had a problem getting a sunbed. Towels are free from reception. Breakfast is a buffet with plenty of options. There's sausages, bacon, scrambled eggs, beans, mushroom, toast, cheese, meats, yoghurts, pastries & cakes, tea, coffee, OJ, water etc. Plenty of choice for our fussy 10 year old. Pedro was an absolute ray of sunshine welcoming us to breakfast every morning; so friendly and helpful. We also ate there for dinner once. The food, wine and service were good and prices in line with the marina area. The hotel is a 25 min walk to the marina. The Hilton next door has a shuttle bus that Vilamoura Garden guests can use which runs morning and evening. We took this to the beach and to/from the marina a couple of times. Overall, we thoroughly enjoyed our stay and appreciated the smaller boutique feel of the hotel and the excellent standard of service. We would definitely stay here again if we returned to the area.