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Tài Khoản Khách
Phòng giường Queen Size kinh doanh
Lưu trú vào thg 5, 2024
Du lịch cùng bạn bè
2 đánh giá
2.7/5
Đăng tải vào 14 thg 6, 2024
Khách sạn trông tuyệt vời, nhưng khi họ nói một số phòng không hút thuốc thì họ đang nói dối. Họ đổi chúng tôi sang 3 phòng khác nhau nhưng vẫn ở trong phòng dành cho người hút thuốc và nó thực sự hôi thối. Nhân viên rất hữu ích và chúng tôi có một giường đôi mỗi người nên không thể phàn nàn quá nhiều.
Văn bản gốcBản dịch của Google
Phản Hồi Từ Khách Sạn: Kính gửi quý khách, khách sạn nào cũng trang bị gạt tàn thuốc. Lần sau chúng tôi sẽ cố gắng sắp xếp phòng không hút thuốc.
Người Dùng Ẩn Danh
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 1, 2025
Vợ chồng
2 đánh giá
1.0/5
Đăng tải vào 27 thg 2, 2025
This hotel is really disgusting and we were actually concerned about our health safety.
No one speaks English as it’s a chinese hotel that has chinese hotel guests smoking in the lobby around 8 am while they have no smoking signs hanging around. I had to use the toilet and went to the bathroom in the lobby and that already was the first indicator that the hotel is really disgusting as the toilet was really dirty and it stinks like feces and urine everywhere.
Once we got the keycard and went into the room everything on the wall was rotting and really smelly (probably from water damage). They advertise a fully equip bathroom but in reality it was a small cabin that barely fits a toilet seat and a shower head hanging above it and as you can imagine this was really dirty as well. The headboard of the bed was full of other people’s hair and after seeing this we went to the reception to tell them. They at first didn’t understand and we had to show them that it’s really dirty and full of other people’s hair and one of the cleaners replied.
“We’re a 3-star hotel not a 5-star hotel, what do you expect”.
So we basically had to sleep in other people’s hair. After complaining they finally gave us another room but this one was the same as the first room. After insisting they gave us another room and as the previous room this one had a lot of hair as well so we’d figured every room is like this and out of the 3 room we’ve seen this one had the least hair. This room even had blood stains on the walls but every room was really dirty and stinky so guess we had no choice.
In the evening when we came back to our room, the room was filled with mosquitoes guess there are like holes in the window frame where they can enter the room and the room was filled with smoke from the smoking chinese people and the smell was really strong. We had to turn on the AC on maximum fan mode and put a towel in front of the door to stop the smoke from coming inside. My lungs were actually hurting from all the smoke.
Dịch
6/8
Phản Hồi Từ Khách Sạn: 尊敬的客人,非常感謝您選擇我們酒店並反饋意見。對於給您帶來的不佳體驗,我們深感歉意。確實,您所預訂的是我們的低價房型,受限於價格,設施設備在某些方面可能無法與其他房型相比。但我們一直在努力提升性價比,希望能為客人提供更優質的服務。同時,我們很重視您提到的問題,會不斷改進和完善。另外,我們也很高興能為您提供接送機服務,希望這項服務能在一定程度上彌補您的遺憾。如果您下次願意嘗試我們的其他房型,相信會有不一樣的體驗,也期待您再次選擇我們,給我們一個機會重新為您服務,祝您生活愉快!
Foo Sze Wong
Phòng Đôi Tiêu Chuẩn
Lưu trú vào thg 10, 2024
Vợ chồng
17 đánh giá
2.7/5
Đăng tải vào 18 thg 11, 2024
On entering hotel lobby, smell of all over. Checking in without hassle and fast. Small elevator can fit only two with luggages. Upon elevator door opened was shocked to see middle section floor boards broken and some parts missing. Smell of cigarette smoke here too.
Cleanliness in room was good but faint smell of cigarettes lingering. Air con not cold. Upon checking, filter was dirty. Called maintenance. Have to push mini bar to another part of room for power supply.
Next morning breakfast was horrifying. No coffee or tea available. Rationed one boiled egg per person. But fried noodles was nice.
But I won't stay there again. Never.
Dịch
Phản Hồi Từ Khách Sạn: Dear customer: Hello! First of all, please allow us to express our sincerest apologies to you. We deeply regret seeing you experience so many unpleasant things in our hotel. Regarding your mention of the unpleasant odor in the lobby, it has indeed seriously affected the overall image of the hotel and your check-in experience. We will immediately conduct a comprehensive investigation to identify the source of the odor and address it to ensure that the lobby maintains a fresh and pleasant environment. The issue with elevators is also truly concerning. Small elevators have limited space and pose safety hazards such as broken floors and missing components. We will immediately arrange professional personnel for maintenance and rectification to ensure the normal and safe operation of the elevators. We have recorded the problems of smoke smell in the room, air conditioning not cooling, and dirty filters. We will urge the staff to strengthen daily cleaning and maintenance work to ensure a comfortable room environment and normal operation of the air conditioning. As for the breakfast situation, the arrangement of not providing coffee and tea and only providing one boiled egg per person is not perfect enough. We will re-examine the types and standards of breakfast supply, strive to improve the quality of breakfast, and provide guests with a richer and more satisfactory dining experience. We are sorry to hear that you will no longer choose our hotel, but your feedback is crucial to us. We will deeply reflect on these issues and make every effort to rectify them. We hope to have the opportunity to serve you again in the future and bring you a brand new and satisfactory accommodation experience. Thank you again for your feedback. Wishing you a happy life!
Tài Khoản Khách
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 2, 2025
Một mình
2 đánh giá
1.0/5
Đăng tải vào 10 thg 3, 2025
Terrible hotel! Nearly impossible to find - you need to walk around the hotel to get inside. Very inconvenient to reach the airport and vice versa. Promised free pick up and drop off from the airport but I wanted to arrange that, no one respond on the phone. Walls are covered with dirty spots. WiFi is barely working. As soon as I checked in, I found out that bathroom wasn't cleaned well, e.g. things from last guest were left off. And lastly, when I was in my bed I saw lizards on the walls. AVOID!
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, we are deeply sorry and express our sincerest guilt for your extremely poor stay experience at our hotel. Regarding the issue you raised about the difficult-to-find location of the hotel, we will consider adding obvious signage to facilitate guests in quickly finding the entrance. Additionally, there is always someone at the hotel front desk 24 hours a day. It may be due to certain reasons that the phone was not answered. We will immediately contact the communication company to improve and repair it. At the same time, we have immediately arranged for relevant departments to conduct a comprehensive inspection and rectification. We will clean and repair the walls, upgrade network equipment to improve the WiFi condition, strengthen the supervision and training of cleaning staff to ensure that the room hygiene meets the standard, and conduct comprehensive pest control treatment in the rooms. Once again, we apologize for the many inconveniences caused to you. We will deeply reflect and strive to improve. We hope to have the opportunity to make up for this mistake in the future and provide you with satisfactory service.
ProbertStephen
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 1, 2025
Một mình
1 đánh giá
2.2/5
Đăng tải vào 23 thg 2, 2025
Low quality hotel. The only reason I give a 2 out of 5 instead of 1 is because the bed was ok. Everything else about the hotel was poor.
When I checked in to this hotel for 1 night I was serviced by 3 giggling members of staff who for some reason thought it was funny that I was checking in. After handing over my passport to 1 guy instead of handing my passport he threw it to one of his colleagues to scan. I was speechless. The most bizarre check in I've ever had.
The room was dirty, with no TV, cracks everywhere on the ceiling, dirty walls and urine stains on the toilet seat.
Maybe I was unlucky and got them on a bad day, but I'll never take the risk of staying here again.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, we are deeply sorry for all the unpleasant experiences you encountered during your stay. This is far from our expected service standard. Regarding the improper behavior of our staff, we have conducted serious criticism, education, and training for the employees involved, emphasizing that guests must be treated with respect and professionalism to prevent such incidents from happening again. As an important document, passports being treated so casually is an unforgivable mistake. For the condition of the rooms, we will immediately arrange a comprehensive cleaning and inspection, repair the cracked ceilings, clean or paint the dirty walls, and ensure that the facilities in each room can be used normally. We understand your disappointment in us and also know that a bad experience may cause you to lose confidence in us. But we still hope you can give us another chance and let us show you the improved service and environment. Once again, we offer you our most sincere apologies.
Tài Khoản Khách
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 1, 2025
Một mình
5 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 19 thg 2, 2025
Great service, very clean, nice room! It was a great hotel to stay at for an early flight. It's tucked away off the main road, but the security guards in the area are more than happy to help you find it.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest,We are absolutely delighted to hear that you had such a wonderful experience with us! Thank you so much for your kind words regarding our service, cleanliness, and the rooms.We understand that our location can be a bit tricky to find at first, but we're extremely glad that the security guards in the area were able to assist you. Your feedback is extremely valuable to us, and we're constantly working on improving our signage and providing more detailed directions to make it easier for our guests to reach us.If you have any upcoming trips that require an early flight or if you're just in the area again, we would be honored to have you stay with us once more. We'll do our best to make your next visit even more exceptional.
Rudy228
Phòng giường Queen Size kinh doanh
Lưu trú vào thg 5, 2024
Người đi công tác
7 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 12 thg 6, 2024
Very comfortable Bed’s 🤫
Dịch
Phản Hồi Từ Khách Sạn: 敬的賓客:您好!非常感謝您對江西國際大酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您對酒店超高性價比,體驗感滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來江西國際大酒店
kibrom
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 7, 2024
Vợ chồng
13 đánh giá
1.0/5
Đăng tải vào 25 thg 9, 2024
No internet, cigarettes all over the place but the people were nice
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, thank you very much for your positive feedback on our hotel staff. We are deeply sorry for the lack of Internet and the smell of cigarettes you mentioned. We will immediately check and repair network problems to ensure that guests can use the Internet smoothly. At the same time, we will also strengthen the management of smoking in hotels, increase anti smoking signs and patrol efforts, and create a more comfortable environment for guests. We will strive to improve these shortcomings and continue to provide better service for you and other guests. Thank you again for your feedback and understanding!
Kaung Si Thu
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 1, 2025
Một mình
8 đánh giá
4.2/5
Rất Tốt
Đăng tải vào 6 thg 3, 2025
Good Hotel
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, we are truly delighted to receive your compliment "Good Hotel". Your positive feedback means a great deal to us. We have always been committed to providing a high-quality accommodation experience, and your recognition is a huge encouragement for us. We will keep working hard to maintain and improve our services, facilities, and overall environment. Looking forward to welcoming you back again soon. Have a wonderful day!
hurr1cane
Phòng Sunshine Giường Queen Size
Lưu trú vào thg 2, 2025
Gia đình
22 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 11 thg 3, 2025
Отель на одни сутки, переночевать перед вылетом. Пешком идти далеко, и найти вход не так просто) Номер большой, вроде все нормально. Был сильный запах от курения и слабый вай фай сигнал в номере. Вечером интернет не работал вообще.
Dịch
Phản Hồi Từ Khách Sạn: Уважаемый гость! Мы очень благодарны вам за выбор нашего отеля и за то, что вы поделились своим опытом проживания. Мы глубоко сожалеем о неудобствах, которые вам были причинены. Вы упомянули, что расположение отеля немного далеко, и вход найти непросто. Мы рассмотрим возможность установки более заметных указателей вокруг, чтобы гости могли легко найти отель. Что касается проблемы сильного запаха табака в номере, это действительно повлияло на ваш опыт проживания. Мы будем усиливать управление гостиничными номерами, строго соблюдать политику запрета курения и проводить тщательную обработку номеров с запахом табака. Кроме того, касательно вашей обратной связи о слабом сигнале Wi-Fi и невозможности использования его вечером, мы уже направили технических специалистов для проведения всесторонней проверки и модернизации сетевого оборудования, чтобы обеспечить стабильность и плавность работы сети. Мы всегда стремимся предоставить гостям комфортную среду для проживания. По поводу возникших проблем мы будем серьезно размышлять и активно вносить улучшения. Надеемся, что вы дадите нам возможность и при следующем проживании мы сможем предоставить вам более качественные услуги. Еще раз приносим свои извинения. Желаем вам приятной жизни и удачного путешествия!