Tài Khoản Khách
ngày 25 tháng 5 năm 2024
My friend and I are 19 and 20 years old, backpacking. Our first impression was quite good, the beds are fine, everything was clean enough. In the middle of the night, however, my friend was woken up by another backpacker (an adult man) urinating on her bed, including her things and herself. This is of course not the hostel’s fault - but their reaction, or rather lack thereof was appalling. There was no one in the reception (which their website promises!), so I called them on the phone, and was promised that security was on its way. We had to wait almost an hour for the so-called 24-hour reception and security - with the man who pissed on my friend! The man thankfully was not aggressive, but it was a truly uncomfortable experience, that could have ended much worse. Once the security man finally arrived, he was quite unhelpful, and the floor and bed wasn’t even attempted to be cleaned. She was assigned another bed at last - but we had to take all matters into our own hands. The man eventually left, but still had the keycard to come back - it felt very unsafe, and our concern was not taken seriously, we were only told to call if he came back. This morning, we asked to speak to the management, but they never showed up. We eventually got to speak to him on the phone, and after a while got a refund, and for my friend’s clothes to be cleaned. Terrible service and management!
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