Urban Boutique Hotel

Location is quite okay. Food was disappointing and no flavor. Breakfast was later than promised which was an issue for my course trip with early mornings. The room and hotel pictures are very misleading from reality. The walls of the rooms let all noise through from neighbor/above rooms. I would describe this hotel more like a hostel. Customer service: the young lady was very polite in the reception and correct but was not in charge so could not help me with my will to make a reclamation and request a refund for the disappointing hotel experience. I was adviced to contact via whatsapp so they could answer. As a reply, a week later when I again asked where I could file an appropriate reclamation, I received very inappropriate and accusotary, long answers with caps lock and emojis, and finally a threat for misinformation spreading for my honest reviews. This all I find inappropriate and unprofessional as a hotel. They also let me know that they tried to offer me a better room etc. which did not happen in reality. As in my own work I also sell services and do customer service, this whole experience and treatment was absurd and is not acceptable from customer experience and customer service point of view. I have never had an experience like this from hotels I’ve stayed. I can’t unfortunately recommend. Very overpriced for what they offer as service. I paid over 200€ per night, more than I paid for a 4-star hotel with excellent service.

Weekend in Vienna Very good location with access to the subway on your doorstep. Lots of shops nearby. The hotel does feel like its long overdue a refurbishment. Some of the wiring in the room and bathroom looked a bit dodgy for a hotel in an EU capital city. It was very hot whilst we were there and there was no air conditioning or fans in our room which made it a little uncomfortable. Overall it isn't a 5* hotel but then we did book it as it was cheap so can't expect it to be, it was clean and it served our purpose adequately.

The location is perfect as it is located on the main street. The staff are very friendly and helpful both at check-in and when asked for recommendations for activities, restaurants and bars. The newly renovated rooms look really nice and clean.

I recently had the pleasure of staying at the Urban Boutique Hotel for a solo trip, and I must say, it exceeded all my expectations. The hotel's unique urban chic design created a cozy and stylish atmosphere, making me feel right at home from the moment I walked in. The room was spacious and well-appointed with all the amenities I needed, including a comfortable bed, fast Wi-Fi, and a large flat-screen TV. I also appreciated the hotel's attention to detail, such as the quality toiletries and the convenient bedside USB ports. One of the highlights of my stay was the delicious breakfast served at the hotel's restaurant. The spread was extensive, and I was pleasantly surprised by the variety of healthy options available, in addition to the traditional breakfast items. The staff at the hotel was incredibly friendly and helpful, always going above and beyond to make sure I had everything I needed. They provided excellent recommendations for local restaurants and attractions, making it easy for me to make the most of my time in the city. Overall, my stay at the Urban Boutique Hotel was truly fantastic. I would highly recommend this hotel to anyone looking for a stylish and comfortable stay in the heart of the city.

I had a nice stay there. The service and the price value are very good. The location is perfect directly on the shopping street. The manager Edwin. Was very nice to me. The breakfast buffet was rich and fresh

the room was clean, the price was adequate, I had a good time there, and I wish you the same! located a few meters from the subway and is the central shopping street. I think I will visit there again soon!