Anantara Palais Hansen Vienna

飯店服務很差，訂四個晚上結果第三天行李就被飯店打包，房間被強制換房，飯店還說不知道我有訂四個晚上，還有送行李的人態度很差，還問我們會不會英文，有種族歧視

Thank you again, Anantara! As nembers of GHA, We always try to stay at Anantara and mostly it is a right choice!

Too many mistakes in the bills, lack of hygiene, lack of service, bad communication with the staff, the only good team is the valet.

It was a great stay, definitely will be staying there again when visiting Vienna

My stay at this five-star hotel was enjoyable overall, though not without a few issues. The staff were generally receptive and responsive, but the reception team could have been more proactive about informing guests of amenities like the spa and breakfast services. The spa itself was exceptional, with staff maintaining a high standard of hospitality. The ground floor atrium was beautifully decorated, and the live piano performances in the evening created an elegant atmosphere. However, breakfast service on the second morning, during peak hours, was slow, and it was difficult to place orders beyond the buffet. Additionally, one staff member managing breakfast approached me shortly before service ended with a condescending tone, which detracted from an otherwise pleasant dining experience. On a brighter note, the chef preparing made-to-order eggs was exceptionally warm and friendly. The room was comfortable and meticulously cleaned by the housekeeping team. While the high-tech shower was impressive, there were some maintenance issues, including a defective towel warmer, loose tiles, and a sloped area outside the shower that was a tripping hazard. Persistent lighting from bedside panels was slightly inconvenient, and minibar prices were excessive for a hotel of this caliber. Despite these minor setbacks, the ambiance, spa, and overall service made for a mostly enjoyable experience.

The bathroom was excellent, the bed was very comfortable and clean looking room.