miranda Louise
13 tháng mười hai, 2023
Property itself was lovely and well maintained. Room was incredibly hot and we had to open windows and turn off heating completely despite it being zero degrees outside. Had an issue with bedding which never got resolved so had terrible 2 nights sleep. Super king size bed with only 2 single duvets. Requested a large duvet to fit bed properly, told not available, so housekeeping just put a large single sheet across bed with a blanket, and neither fitted bed properly so feet stick out the end and got wrapped around. Complained again and requested a king size duvet, and we were told not available from laundry so they made bed up with 2 overlapping sheets this time, which still was not appropriate and awful sleep. Complained to manager on checking out who did not seem to understand problem and unsympathetic for poor sleep due to inadequate bedding and no compensation offered. Disappointing outcome to an otherwise very good hotel in excellent location to transport routes.
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