Hotel-Pension Wild

Beware, 4.5 rating may not truly represent the true rating. For a hotel that had a respectable 4.5 ratings on Google, we were faced with disappointment with the customer service at this hotel. It was going to be our first trip to Vienna. We stumbled upon this hotel on *********** and wanted to give this place a shot. We have asked the hotel if we can move our booking. The staff who answered us said sure, and we followed his instructions only to realise his instructions made us lost our booking. We then requested for assistance, and the hotel manager, Christian replied to us with a really rude manner and even ending the sentence with a big "!". Oh, and he asked us to find a better hotel. Which is very odd, we have never come across a hotel turning their guests away and asked us to find a better hotel. Does this mean their hotel is not a good hotel? We were shocked to believe a manager from a 4.5 rating on Google would treat his potential guests with an attitude like his. What's worst was the fact that he didn't say sorry for the mistake they have made which caused us to lose the booking, until days later. Our family members who originally wanted to give this hotel a shot, were sad to hear that such treatment exist from the hotel's end. We then asked the hotel if they could do anything to rectify their error. And, unfortunately, again, we were treated with another round of shock and disappointment when the hotel owner responded that they would take legal action against us. This made us quite confused. Long story short, the hotel should go for customer service training course, so that they will learn how to greet and approach guests with good attitude. Till then, according to Christian's advice, find a better hotel

WARNING!! DO NOT STAY HERE I was scammed by the manager named Christian. He lied to me about modifying my booking and I followed his instructions, relying on his information to cancel my booking, then after I followed his advice, I could not book to the new dates that he said I would be able to. I relied on his false information and felt scammed. Christian should be fired because he never made any attempt to correct or fix their mistake, so I felt deceived and punished for mistake that he made. He is so rude that he should work with animals in a zoo or learn some manners, this is a dodgy establishment. STAY SOMEWHERE ELSE. It’s cheap but it reflects in how they treat visitors and tourists.

My room, 408, was large single with a fine bathroom and a free safety-deposit box in the wardrobe. It was spotlessly clean and the bed was comfortable with a large window that opened giving fresh air needed at night. The staff were very pleasant and the buffet breakfast was great. A fine Orange juice ... fresh rolls and breads, ham, sausage, cheese etc + cereals, Jams and boiled eggs. Choice of Tea or Coffee. I was very pleased with my stay. Anthony K

I felt slightly disappointed when I got in. I had high expectation from all the reviews I read. It was just an average hotel, with whatever you'd expect from a hotel, nothing more. However, I believe an average hotel would change the sheets if they were obviously dirty. One of our bed sheets got dirty on the first night of our stay and had visible stains but they did not pay attention to it at all. I had to sleep on that for the rest of three nights. One of the service people said they change the sheets once only, and that is before new guests arrive. I would not consider staying there again. breakfast included most typical items one expects: Ham and cheese, cereal, hard-boiled eggs, jams and other spreads, fruits.

Very clean, quiet and friendly hotel just off the main town but walking distance to metro, good restaurants and many if the attractions. Room equipped with everything including a shoehorn, corkscrew and toiletries. Breakfast buffet style with something for everyone taste with pots of fresh coffee and tea. Close to the Museum Quarter, the Wiener Rathaus and the 2 history museums. Will definitely use again on our return to Vienna

Great location and breakfast, big room, helpful staff, everything was as written. I would recommend. Lokasyonu ve kahvaltısı çok iyi. Oda gayet büyüktü. Varışta ve çıkışta valizimizi bırakıp gezebildik. Personel yardımseverdi. Herşey yazıldığı gibiydi. Tavsiye ediyorum.