Tài Khoản Khách
ngày 1 tháng 1 năm 2025
The hotel location is great and close to the metro/tram which is convenient. The room is cozy and has a nice view outside. Bed is comfortable. Breakfast was not bed. However, from my first day, I realized there were spiderwebs dangling from the ceiling light. I don't know how it got there but I told the desk about it a day later since I thought it was probably nothing serious until a spider dangled from the ceiling. Reception were not able to get cleaners to inspect due to the timing of my complaint during the evening and mentioned they will bring in a cleaner to check the morning after. Still, this shouldn't happen at a hotel rated 4+ stars on trip advisor and ***********. Another issue was the location of my room which was on the first floor situated close to the stairs and elevator where I could hear people leaving and coming in. Additionally, I had loud neighbors (not sure why the hotel would place couples next to solo rooms). I complained about both problems, and Ridwan from reception helped me as much as he could but could only offer a downgrade to a different room due to the full capacity. However, I don't blame reception for this, they tried to do their best. My experience was a nightmare and something i wouldn't wish on anyone else staying at the hotel.
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