Các đánh giá Hotel Mozart

This review is after a 5 night stay at Hotel Mozart. The woman at the front desk (Denise) says upon checking in- “Let us know what ever you need, we’re here to help”, the next morning I ask her to tell me what direction is south (so I can read my Google maps) and she begins to raise her voice: “There is no Main Street! …No, no! Follow my arm!” Thrashing her arm in front of my face aggressively. I was simply trying to figure out which way to turn, but she became progressively louder and more shrill and really wasn’t interested in helping me find my way. Her consequent “Enjoy the day!” seemed fake and passive-aggressive. There’s no drinking water available, no simple coffee or tea available. They have a bar that is dark (lights off, no one attending it) ; when I asked abt the “Welcome drink” advertised on their website Denise said: “No, No, No” that I was wrong, until I showed her where I read this on their website, then she said-“when you come back you can ask the bar to make you a drink”. That never happened. I asked for the bartender and was told by the irritated male receptionist-“If I get time, I’ll go over there.” Never happened. Breakfast was ok, but nothing is fresh, nothing baked in house, dry bread and baked goods from a big box store, basic scramble eggs, the coffee is very good, but nothing is delicious, just good enough to get you on your way. During our stay the doors of the hotel were constantly open and smokers were outside, with all the smoke flowing into the building. My spouse got a neck pain from the smushy formless pillows. Everything is very dated and needs an upgrade: showers are leaky, thin old towels, no drinking water in the room. I cannot recommend this hotel. I honestly think they should be reported to the Austrian Better Business Bureau, the Millman family needs to be audited and come up to standard. The location is nice bc it is near the Friedrichstraße metro station with SPAR grocery store across the street, but Hotel Mozart lacks the care, kindness and comforts expected and needed in a good hotel.