Shongwe Lookout

Amazing hotel, tasty meals in the restaurant, large clean rooms with tall windows.

I cannot sing the praises of Shongwe Lookout enough - the location is great, room & bathroom very clean, restaurant & bar have a wide selection and it truly feels like an oasis in Victoria Falls. However, I have to highlight the exceptional services of the concierge Muku. From the moment I arrived Muku expertly handled all of my excursions including car transfers and gave me the best recommendations for activities to do to make the most out of my time In Victoria Falls - the service was seamless and fabulous all around. I have stayed at many top hotel chains in the world from Mandarin Oriental to The Fairmont and Muku’s knowledge and Muku’s service truly stands out as second to none. The only issue I faced on the trip was the poor service of the tour company (Wild Horizons) - Muku requested a game drive for me in The National Park and the tour company incorrectly booked me on a private game drive instead at the wrong preservation, which made me almost miss my flight. However, Muku dealt with the situation as best as he could by getting the fare difference refunded - in all honesty as this was simply not the service I requested and I had actually done a private game drive 2 days prior to Wild Horizon’s oversight, I felt that the company should have refunded me entirely in good faith. Regardless, my stay at the hotel and Victoria Falls more broadly was exceptional thanks to Muku. Looking forward to visiting again !

A beautiful lodge in Victoria Falls. Rooms are large, clean and comfortable, large and good showers and good beds. Conveniently located to visit the falls (short ride). Staff is very friendly. Good restaurant on premises! Breakfast is very good as well.