Tài Khoản Khách
17 tháng bảy, 2021
My friend and I booked the only ensuite room we could find on *******. We arranged for the check-in at 2pm, when we arrived the room was not ensuite and we had to share 2 bathrooms with 4 rooms. While asking to get the ensuite,we heard moaning from one room, and there was one creepy male customer hanging out in the corridor, which as 2 females in their 30s we didn't feel comfortable with. Mind me ,if we had got our own bathroom we wouldn't have cared. The ensuite room was not available, so we wanted to cancel. The policy on ******* was free cancellation before 12pm, and after that it was up to the property. The staff was very kind and understanding, she tried to call the manager who didn't want to hear about it and didn't want to refound anything. I don't know what happened to our booking as I'm 200% sure I booked the right room,maybe a technical issue. Either way there was no way we would stay there. Extremely disappointed by the management because the location was great and the hotel looked clean.
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