Relais Masseria Le Cesine - CDSHotels

This was a last minute booking. Resorts are not usually our ‘thing’, but the all-inclusive arrangement suited our needs for this week in the early season. We had an absolutely wonderful time. The resort is so clean, so well supervised and so safe. The beds are comfortable and the pools are exquisite. The regular shuttle to the beautiful beach is a plus. What makes the Relais so special is the staff. I have never encountered a place where every single employee demonstrated such professionalism and kindness. Hotel work requires a lot of patience, tact and charm. The staff have it in abundance - from the ladies who service the rooms to the lifeguards and the entertainment crew (grazie to “the angel” Gabriele, Luisa, Esteban and crew) to the servers in the dining room - everyone was so accommodating. The service was always friendly and professional. The food in the restaurant accommodated all tastes, and it was very good. Our children tried so many new dishes and loved them all. The kindhearted maitre- Michele and his team ensured that the busy environment ran so smoothly. Always there, always discreet, always attentive. The staff behind the food counters were relentlessly cheerful even at breakfast time. They remembered how we like our coffee, they replenished the Nutella dispenser and managed it all with humour and finesse. Grazie Alesia, Luisa and co. The bar staff also managed the busy aperativo time with calm efficiency and smiles. The aperol spritzes are an elixir! Many thanks to Anna, Isa, Marco and Andrea. I don’t know how you do it. A special acknowledgement to Marco at the beach bar who was so welcoming every morning with an espresso and a smile. All of these elements enhanced the atmosphere and the beautiful sunshine helped too! We arrived to this resort tired and somewhat discombobulated, however from the minute that we arrived at the reception desk, one had the sense that this holiday would work out. Again, the ladies - Daniela, Ludovica, Emmanuele at reception were absolute pros. From organising taxis to sourcing pool goggles, nothing was too much trouble. Gianluca who brought us to our rooms always greeted us with a smile and a wave is another star. Apologies to all of the other wonderful lads and ladies whose names I forget, but whose easy charm made our stay so memorable. The Relais accommodates Italians for the most part, but there were French, German, English and our own little Irish family to contend with. If you are looking for an all night party facility, this place is not for you, but if you would like a family-friendly or a relaxed couples’ break, you will find yourself very much at home.

Hello there we are staying at your hotel from 9th July - 19th July, our flight got changed till later, just wanted to make you aware for our arrival, I can't find an email address to contact to speak to someone about this, if you could help please Thanks Holly

My Husband and I stayed in this hotel from the 18th - 25th May 2024, Room 153. This is a vast hotel set in the rural countryside of Puglia. It is in the middle of nowhere and anyone staying at the hotel would require a car or need to be able to ride a bike in order to even reach the nearest town. A taxi fare return to the nearest town is €100 and you need to make sure a return taxi is available for the journey back. Most of the guests are Italians from the cities and they obviously have their own transport. The hotel has a Spa with a hydro pool, a Turkish bath and available massages. There is a football pitch, tennis court, a Gym and a paddle tennis court. There are bikes available and cars can be arranged for hire by the hotel. There is no currency exchange available within the hotel. The rooms are a nice size, very clean with white linen and towels. The room does lack drawer space, but the bed is spacious with bedside tables and lights. There is a settee, a desk and chair with a fridge under the desk. The wardrobe is large with a small amount of shelving within and housing the safe. There is free WiFi, a small flat screen TV, a telephone, tea/coffee making facilities and air conditioning. The bathroom has a lovely walk in shower, a bidet and sink with shelving under. A hairdryer is on the wall and some toiletries are supplied. In the grounds there is a bar/cafeteria and a small shop. There are three pools. One very large, a Children’s pool and a quiet pool. A children’s play area. We were full board plus, but had to buy large bottled water at €2.50 a bottle. The restaurant is very pleasant and the staff very polite and helpful. Breakfast caters for most tastes, but lunch and dinner is very Italian based (only to be expected as most guests were Italian) and at times could have been hotter. Overall, the hotel is lovely, but it is in the wrong place for the elderly and any persons who do not drive or ride a bike and anyone with mobility issues due to the size of the grounds. During our visit, there was no entertainment at all during the day or evening. A shuttle bus, which did not operate until the end of May, was the only way of getting to the private beach 1 1/2 to 2 kilometres away (unless you drive) but the beach was also closed until the end of May.