Hôtel F1 Verdun

After a long journey, late at night we decided to do a quick stop and sleep at hotel F1 in Verdun. There was no one at the hotel at that hour, but in front of the hotel, there is a machine which you can use to reserve your room. There were three cars on the parking lot in front of the hotel, however the machine told us that the hotel was full. It looked so unlikely that we checked our phones and found that in the internet, we could book the hotel. I paid it happily thinking, yippee, we would finally get in and get some sleep. Except that when I inserted the reservation code I had received by email, the machine in front of the hotel told me it was invalid... There was a phone number available for us to call in case of trouble. It was a payable number, but desperate enough, we called it. Just to get the answer phone... There was no way to get in the hotel. There was no one there. The phone number did not work. Tired, but now furious, we drove to another hotel of the same Accor chain - where we ran into the exact same problem - and to yet another hotel, this time not an Accor hotel, where we finally slept. The following morning, we went back to hotel F1 to report the problem and to claim to have our money back. They could not help us. Finally we managed to get an email address which to contact. However, when we received the response, it was like another cold shower from Accor hotels: the person replying to us was practically insulting, practically accusing us of lying to them about their machines not accepting the reservation code. The fact remains, we were not able to enter in F1 because a machine refused the code we had received after having booked and paid for the F1. We are escalating the worst possible "customer service" from F1 at Accor Hotels. And still trying to get our money back.

We got completely robbed at F1 and Ibis Budget in Verdun :( We arrived at the hotel after 10pm on July 12. There was no one at the hotel at that hour, but in front of the hotel, there is a machine which you can use to reserve your room. There were three cars on the parking lot in front of the hotel, however the machine told us that the hotel was full. We then checked the hotel in the internet on our phones, and there we were able to make the reservation - I paid the hotel happily thinking, yippee, we would finally get in. Except that when I inserted the reservation code I had received by email, the machine in front of the hotel told me it was invalid. There was a phone number available for us to call in case of trouble, a payable number, but we called it - just to get the answer phone. There was no way to get in the hotel. There was no one there. The phone number did not work. We drove to the next hotel, Ibis Budget, which happened to be of the same hotel chain. We were shocked to find the same problem there: we paid the hotel with an internet reservation, but when we inserted our reservation code into the machine in front of the hotel, the machine told us that our code was not valid. At the Ibis Budget, there was noone there either: no way to get in, although we had paid the hotel and gotten our reservation code in the internet. When trying to call the responsable - it turned out the same person is responsible both for the F1 and Ibis Budget in Verdun - we received a practically insulting email back implying that we were just trying to lie to them to get our money back for no reason. We are in shock for the horrible experience. We paid but were not able to enter to the hotels Ibis Budget in Verdun, France, and to boot, received an insulting response from the person responsible for both hotels.