Tài Khoản Khách
ngày 17 tháng 4 năm 2023
We turned up for our check-in at the time that we were supposed to turn up, but nobody was there for us. We waited and waited because we really wanted a shower before heading out for dinner, but literally nobody came, so we had to head out without even being able to use the bathroom. The room wasn't anywhere near what I saw from the pictures when I booked, but that's not my biggest issue. The day we left, I accidentally left my washbag in the room and in the wash bag there was jewellery as well, so I contacted the girl who did our check in, Cristina, to ask her if she could have kindly sent it back to me and I would have paid her for the postage and of course for the bother too. She ignored all my messages, so I had to phone her a few times and when she finally answered, she said she would have sent it "whenever she would have had time". It's lbeen 3 weeks and not only I haven't got my stuff back, but she keeps ignoring my messages. I have also tried to phone countless times the landlines but nobody ever answers. Leave your hopes at the door if you are wanting to get a hold of staff there. I have had to phone the local police officers to ask them to do something about my jewellery that Locanda Salieri are holding for no reason - absolute shocking customer service, literally the worst you could ever imagine.
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