Tài Khoản Khách
9 tháng mười một, 2023
What I liked: 1. Elena and the person night shift person were better. 2. The check in with Alejandro was smooth. 3. the housekeeping did a great job cleaning and getting the room ready for my arrival. 4. Good location if activities are mostly in or near San Marco Square and Rialto. 5. Good map What I don’t like: 1. Massimiliano was the worst employees among all. He either did not solve problems or tried solving wrong problems. He did not solve any problems. His attitude was not suited to be working at the front desk. He would say "Are you listening" "Come over" "Don't stand here" without courtesy, professionalism, and politeness. 2. Very humid room, opening the window has mosquitos and outside noises, but keeping the window shut was humid and hot. 3. No window screens knowing there are mosquitoes 4. Not designed for shorter guests like me, all cloth hangers including hair dryers are all too high. 5. Clothes couldn’t dry naturally even after 60 hours. 6. Asked for either a stronger chair, or a foot stool or a stick, did not get it solved on the same day. 7. My power bank charger was damaged during my stay at your hotel when I left it in my backpack. Your hotel was unsafe, someone must have entered the room. 8. Inconsistent information: your hotel told me that you couldn’t turn on heater until 15/10/2023 but than you told me the new deadline was 11/10/2023 which you could use central heating and air conditioning. Liar. 9. Poor soundproof between walls-but don’t think there is much you could do, likely all hotels are the same in Venice. But at night it’s relatively quiet outside. Overall: I don’t feel comfortable recommending your hotel mainly because of my power bank charging cord was damaged. You asked all guests to leave the key at the front desk, I followed and trusted, but you did not make sure my personal belongings in the room were safe. I had to purchase another charging cord at my own expense. Your hotel did not apologize nor tried to make it right. You have poor design for shorter people, that’s up to guests to decide after I make it known. The real issue was my things were damaged during my stay at your hotel, that’s why I won’t recommend nor return as a guest. There are many choices in Venice and near your hotel and in between Rialto and San Marco Square. Unlikely I will revisit since I have done what I wanted to do this time. But if I do, I won’t stay your hotel again, and with strange encounters with Massimilianos and damaged personal belongings.
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