Marsha
4 tháng ba, 2024
We have stayed at other Garden Inn Hilton hotels and they were amazing. This location disappointed. For the price you pay, you expect more.
Pros:
Wood laminate flooring
Night light in bathroom
Big pool
Customer service from staff. Staff were great.
Cons:
Broken elevator and the working one is very slow
Broken TV remote in room
Hot tub was like a warm bath
Beds incredibly springy and uncomfortable
The sheets were not properly on the bed. Nothing tucked in
Mattress covers were worn out and slide off the mattress
The fridge was very loud when it started to run, that at night we had to unplug it.
The heating system is outdated and is very loud.
Ice machine was broken on our floor
Terrible view from window - literally a wall.
Very loud as we were on a floor with a team of young kids.
Slide in the pool, but permanently closed which was a bummer.
We stay in hotels frequently for basketball tournaments and would not stay at this location again. I expected same quality as other Hilton Garden Inn locations.
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