Tài Khoản Khách
ngày 29 tháng 11 năm 2024
This hotel has everything that should make it a great place to stay, but suffers from a complete lack of effective management and a ‘we’ll run it to suit ourselves’ attitude, that you would not expect from a hotel at their price point. Boat transfers from Assi Ghat are included with your room and our arrival was everything we had expected. Our room was clean and comfortable, with a Ganges view. The food was fine, especially the breakfast dosas. But everything else was very hit and miss. We were unfortunate to be there whilst there was a BBC crew filming a well-known travel programme. The crew acted as if they had booked sole use of the hotel, and expected to dictate where guests could go, and what they could do, without any form of apology or acknowledgement that they may be impacting on day to day hotel life. This could and should have been managed by a normal hotel management team, but the management made no visible attempt to rein in the BBC team at all. There is a lovely roof top terrace, complete with kitchen, but we were only allowed to eat on it once – when the hotel had booked a large outside tour party in for breakfast on the terrace. We asked about eating dinner there, but were told it wasn’t possible. We were told on arrival there was daily live music at dinner, but this never happened. I suspect that much of this is down to the expectations of the BBC team around their filming. The evening before we left we asked the hotel to book a taxi pick up from Assi Ghat, so that we could photograph from the river as we left. When we came to leave they said the taxi would be going from near the hotel rather than Assi Ghat ‘because it’s more convenient’. This was amended when we said it was unacceptable. We chatted to the taxi driver and he told us that he had originally been waiting at Assi Ghat and had then been told to move to near the hotel and then, when we had complained, he had to move back, which he had happily done. So it appears that the convenience of the hotel outweighed what the guest had booked.
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