Castillo

Personnel accueillant service irréprochable que du bonheur

I went on an organized group trip to Varanasi for a couple nights and unfortunately, this is far from a four-star hotel. The pictures make this hotel look clean and spotless, but unfortunately it was the dirtiest hotel I stayed at in India during my two weeks. I actually wanted to leave the minute I arrived. When I arrived, the room was terribly worn with stains on the walls, a dirty mirror, dirty floors and the sheets needed to be changed twice due to stains on the sheet sheets. They “upgraded” my room but unfortunately, the same problems persisted and had to change the sheets twice again because of stains. The bathrooms were clean at least, but the room itself needs an entire makeover - fresh paint, new furniture, and definitely more cleaning products or new sheets. The breakfast was fair and some of the food was decent but it’s nothing really to compensate for the terrible room quality. I had my laundry done over the weekend as well, and they outsourced it to someone out side of the property and all of my laundry. Return dirty with visible stains and leaves still on my skirt. Fortunately, the front desk staff noticed and refunded my money for that, but they also need to review their vendors that they use. I hope they update this property and I wish them the best but at this point, I could not recommend this hotel based on my stay and the quality of cleanliness.

Good stay, stay was comfortable in the hotel we were in yatra and first time in Varanasi experience was really amazing thanks to iswari and team for making it special and food and housekeeping were also very cooperative thanks to all overall stay was good