Hotel Varanasi Heritage

Pathetic, Firstly even reaching after 2 pm , they made us wait for 30-45 min more for check in.The rooms were very small and was totally packed without windows or ventilations. They didn't provide us with AC Remote. We were suffocating in the room due to lack of air. We complained at the reception desk multiple times, still they didn't resolve the issue by saying that climate is of winter during February and there is no need for AC, also AC repairing is going on. However since I am knowledgeable person regarding electronic equipments, I knew that AC was ok and only required thing was AC remote to start it. But they denied providing us with the same. We also heard them speak that in such climate also they can't afford to have increased electricity bill due to running AC. They left us suffocating in the room without further resolution. Lastly we had to sleep with our door opened for full night so that fresh air could get in. And in next morning, they started pressing us for check out at 10:20 am ie. 40 minutes prior to check out time by continuously calling us. And 15-20 minutes before check out ie. 10:40 am or 10:45 am, they started banging continuously on our door and left 2-3 boys standing at the door whose purpose was to keep on reminding that we need to get out of the room ASAP. Totally disappointed with the services and staff behaviour. DO NOT RECOMMEND OR GO TO THIS HOTEL.

Overall a good stay. It is at walkable distance to Assi ghat for morning Ganga Aarti. Food was quite good.

Room Ac not working .. Ac wires are open and visible ...not proper water facility...tour package at hotel guide taking extra heavy charges then outside with same facility...room was very conjusted and not hygenic .... they changed room at 1 am morning to others room for ac working condition

Everything is good. Food was absolutely delicious. The room service was fast and the everyone are having friendly behaviour. The room was clean and all the necessities were provided. One if planning to stay in varanasi should stay here. One of the advantage is the closeness to the tulsi ghat and assi ghat well as kashi vishwanath temple

Helpful staff , professional manager , will sure try to visit more often. location very good and hope to visit soon.

I booked a delux room and paid 3100 which is not worth. Room size is very small if you booking delux room. And rooms are not cleaned properly. It’s not worth for what they are costing. Also, hotel feels bit shady during night. Definitely not recommend. You can get better option in this price range.