Hotel Turquesa

The best part of this all-inclusive resort is the beach, with beautiful turquoise water and soft sand, perfect for my toddler to play under the sun! The water was warm and beach was clean. Another highlight of this resort is the nightly entertainment with a different performance every night during our 6 nights stay. The entertainment staff is very fun and enthusiastic to encourage guests to participate in different activities by the pool in the day. The resort itself is dated and it shows in our ground floor room that has one old queen bed and an old single bed (for my toddler). The bathroom is old and I wouldn't even call it a 3 stars in Canadian standard (this resort is equivalent to Mexico's 3 stars resort I would say). They didn't change our bath towels (and other towels) everyday so ended up we use the same bath towels the entire 6 night stay (which is ok as we support eco friendly way of traveling but it was a problem for my mom as she prefers to have a fresh clean bath towel every day). There were a few small cockroaches in our room. The housekeeping staff is very friendly and tried to help us with getting more bottles of water for us as we have a toddler who drinks quite a lot of water (we also tipped very well for her help). The pool is not too clean and water was a bit cold in the late afternoon when the sun set. Luckily Cuba was not that hot in January so it was nice to travel at that time. We booked our two day tours with the Air Canada tour desk (as we bought the Air Canada Vacation package for this trip). The check in in the evening took a while but luckily they have golf cart to drive us and the luggages to our room that is quite far away from the reception/ lobby area. The food in this resort (especially the buffet) is only average (really can't compared with resorts in Cancun), and I would strongly suggest to dine at the Italian restaurant for a-la-carte (but you can't get a reservation for every night of your entire trip). The reservation time was in the middle of the afternoon with a long line up so be sure to set your alarm and get there early to wait for the reservation desk to open. Another annoying thing is the towel booth that only opens at a certain time in the day and often they ran out of clean towels so you really have to be strategic to keep your beach towel and exchange for a fresh one as soon as the booth is open/ restocked. Such a bummer when you go without a fresh beach towel for 2 days in a row. Again I would emphasize that this resort is a dated 3-star all-inclusive resort so don't expect too much from it.

Check-in - the front desk is situated close to the entrance of the resort. There were 8 guests checking in and it took 37 minutes for us to get our room key. Check-out was quite fast perhaps 7 min in line. Rooms - the rooms are in poor shape. We had requested rooms adjoining rooms although we were given rooms far apart. We returned to the front desk and were told there were no changes for the 1st night. The change was effected the 2nd day. On the 2nd day we changed rooms to two rooms next to each other, not adjoining rooms. It was the best that they could do. These rooms were on the main floor. They had sliding doors leading to the outside. These doors did not lock! Again we asked for better rooms, adjoining rooms on the 2nd floor preferably. On the 3rd day we were changed to 2 rooms next to each other in the same building on the 2nd floor. The rooms were musty and after a few hours of having the sliding doors open the smell was less obvious. Food - the meals in the buffet were good and had variety. I preferred the Italian a la carte. Drinks - they offered simple options. I enjoyed the beer and rum mixed drinks. Pool - it is a big pool and it was clean. The kids enjoyed it a great deal. We had to go early to get seating. Beach - the best attraction of the trip. Most beautiful beach... Staff - it was a hit and miss when it came to staff. Some understood what it meant to be in a customer service field while others seemed busy doing nothing. Those who were attentive were pleasant and ready to help while others seemed aloof and bothered when asked for something.

The food was absolutely excellent. I was shocked by this...being Cuba and their limitations in procuring food. The head chef would regularily step out of the cooking area to watch the guests eating and gauge their happiness with the food. I was quite impressed with this man. The other staff I interacted with with were rude and offensive, from the front desk to the buffet servers. My toilet wouldn't flush. I approached the front desk and was greeted with a snicker. It was not repaired. Two week vacation without a working toilet. Room key didn't work, I had to leave my door unlocked at all times because they were unable to fix it. Great chef, buffet egg lady was awesome, otherwise a bad experience. Never again.

Bom hotel Bem localizado Precisando um pouco r de renovação. Boa praia. Comida agradável Bom Staff de pessoal super simpático e prestavel começando pelo barman. Animação muito boa e divertida. Bons acessos à pé para o centro. Bons transportes.

8月份，我和我的男朋友在特吉塞海灘度假酒店度過了愉快時光。海灘很漂亮，員工態度親切，非常風趣。酒店全天安排了很多遊戲，你可以獲得獎品。表演者（比如Alejandro）會讓所有客人參與其中。這裏的食物不算最棒的，但我們的侍者Reiner 很棒，他竭盡所能為我們提供了優質服務。自助餐里總會有些食物令你滿意。這裏的早餐很棒，每天都有自製的可麗餅和煎蛋餅。吃午餐時，有時需要排隊進入就餐廳，因為這裏員工不足，無法迅速清理餐桌。這個時候，我建議你前往小吃吧，那裡有美味的漢堡，熱狗和薯條。這裏也有一個小型的沙拉吧。如果你要在 A La Carte （按菜單點餐）餐廳提前預約，請在9點前預約自己的位子，9點半的時候，員工會確認你的預約。酒保很友善，服務高效。我們最愛的酒是Yadel。晚上的演出很準時，非常有趣，所有的一切會在10點半結束。我們的房間很棒，但不算乾淨，浴室沒有私密性，淋浴沒辦法出熱水。我推薦大家入住新近裝修的房間，這些房間與網站圖片更為符合，也能正常出熱水。不過，我們依然度過了愉快的時光。如果你想享受優質服務，我不推薦這家度假酒店。與其說這是個4星酒店，這裏更像是個3星酒店。儘管如此，當你在古巴時，在這裏依然可以度過愉快時光，因為這裏的人很棒。小貼士：兌換一些5比索的紙幣，可以用來乘坐通往市區的觀光巴士，然後可以在銀行兌換其他外幣，那裡的匯率不太離譜。

8月份，我和我的男朋友在特吉塞海灘度假酒店度過了愉快時光。海灘很漂亮，員工態度親切，非常風趣。酒店全天安排了很多遊戲，你可以獲得獎品。表演者（比如Alejandro）會讓所有客人參與其中。這裏的食物不算最棒的，但我們的侍者Reiner 很棒，他竭盡所能為我們提供了優質服務。自助餐裏總會有些食物令你滿意。這裏的早餐很棒，每天都有自製的可麗餅和煎蛋餅。吃午餐時，有時需要排隊進入就餐廳，因為這裏員工不足，無法迅速清理餐桌。這個時候，我建議你前往小吃吧，那裡有美味的漢堡，熱狗和薯條。這裏也有一個小型的沙拉吧。如果你要在 A La Carte （按菜單點餐）餐廳提前預約，請在9點前預約自己的位子，9點半的時候，員工會確認你的預約。酒保很友善，服務高效。我們最愛的酒是Yadel。晚上的演出很準時，非常有趣，所有的一切會在10點半結束。我們的房間很棒，但不算乾淨，浴室沒有私密性，淋浴沒辦法出熱水。我推薦大家入住新近裝修的房間，這些房間與網站圖片更為符合，也能正常出熱水。不過，我們依然度過了愉快的時光。如果你想享受優質服務，我不推薦這家度假酒店。與其説這是個4星酒店，這裏更像是個3星酒店。儘管如此，當你在古巴時，在這裏依然可以度過愉快時光，因為這裏的人很棒。小貼士：兑換一些5比索的紙幣，可以用來乘坐通往市區的觀光巴士，然後可以在銀行兑換其他外幣，那裡的匯率不太離譜。