Để bảo đảm tính chân thực của điểm đánh giá được hiển thị, chúng tôi không chỉ tính số điểm trung bình. Thay vào đó, chúng tôi xem xét mức độ tin cậy của đánh giá và ngày lưu trú của khách để xác định số điểm đánh giá cuối cùng.
Đánh giá đã xác thực
Vị trí4.1
Trang thiết bị4.0
Dịch vụ4.1
Vệ sinh4.0
Lọc theo:
Sắp xếp theo:
Tất cả đánh giá(43)
Đánh giá tích cực(35)
Đánh giá có ảnh/video(23)
Dịch vụ tuyệt vời(21)
Thời gian lưu trú tuyệt vời!(18)
Môi trường cổ điển(13)
Sạch và gọn gàng(12)
Hồ bơi tuyệt vời(10)
Phong cảnh tuyệt vời(7)
Cung cấp dịch vụ đón khách/trả khách(5)
Đánh giá tiêu cực(8)
Andres Rodriguez
Deluxe Connecting Family A
Lưu trú vào Aug 2024
Du lịch cùng bạn bè
38 đánh giá
2.0/5
Đăng tải vào Aug 21, 2024
My experience at this place wasn't good at all ....they have the worst gym if you even call that a gym ...the rooms are not that clean and the lobby looks like from 50 years ago ....the staff are nice I do have to say that...friendly people ..... the breakfast ...not good .... it is a very big resort but it needs reformation ....light goes out all the time but that happens in all the city quite often .....the restaurant barely had any food I order like four different plates and they didn't have any of it .....we payed 46 USD per room during rainy season and for sure not worth it at all there is other options for cheaper prices and definitely the rooms more updated ... also is a bit far from the city ...so if you don't rent a bike it's kind off annoying to try to get a taxi all the time .....they have a shuttle bus that takes you to the city but for some reason they didn't have a driver when we were there 🤔 the only plus that this hotel has is the view of the pool ..that is amazing and worth the picture 📸 that I have to be honest and give it a plus.. but for the rest I don't recommend staying there for that price
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest: First of all, we apologize for your poor experience at our resort. The lack of gym facilities, room cleanliness issues, old lobby, unsatisfactory breakfast and food supply shortage in the restaurant, which you have pointed out, have been taken very seriously and will be improved and optimised immediately. We are very grateful for your recognition of the friendly attitude of the staff, which is also a quality of service that we always strive to cultivate and maintain. Regarding the issue of lights going out, although this happens from time to time throughout the city, we will actively communicate and coordinate with the relevant departments to minimize the impact on you. Regarding hotel location and transportation issues, we will carefully consider your feedback and strive to improve the shuttle service or provide more convenient travel solutions. Although your overall feeling is not ideal this time, we will treat your comments as a valuable asset and fully invest in the reform of the resort. I look forward to welcoming you again with a new look one day in the future and bringing you a quality experience that is truly worth the money. Thank you again for your honesty and advice, and I wish you all the best.
Tài Khoản Khách
Phòng Queen Tiêu chuẩn
Lưu trú vào Jul 2024
Vợ chồng
7 đánh giá
2.0/5
Đăng tải vào Jul 22, 2024
We wouldn’t stay here again. Ants invaded our room, including the bed with no food left out. The American/Chinese style breakfast was completely Chinese food, all covered in ants aswell. When questioning the management they said “we are catering for our Chinese customers”, completely forgetting about their other valued customers. We paid extra for breakfast and couldn’t eat any of it. After an hour at reception, they finally gave us a refund. The pool had a nice view of the mountains however was dirty. The fitness room was taken over by insects and hotter than outside, with rotting floor. When we asked the staff about the ‘spa’ they said it didn’t exist, so why advertise it online? The wifi didn’t work anywhere apart from the lobby.
Avoid.
The only positive was the free shuttle service into town, the driver was lovely.
Dịch
Phản Hồi Từ Khách Sạn: Dear family, hello, I'm sorry to bring you a bad check-in experience. The bug problem is true and we shouldn't happen. We have been training room hygiene, strengthening room manager's rounds, and asking professional disinfection companies to disinfect rooms to ensure that such problems don't happen again. In addition, the extranet of our hotel is presented with real photos, and the room type information is guaranteed to be true and accurate. All room pictures have been verified by the platform, and you can see the real situation of the hotel room on the platform, including the facilities inside the room, decoration, hotel appearance and facilities inside the hotel. Once again, I am very sorry, and thank you very much for pointing out our shortcomings. We will strengthen improvement and perfection to achieve perfection. Welcome to your next visit ~ ~ ~ ~
Christina
Phòng Deluxe hai giường có ban công
Lưu trú vào Sep 2024
Gia đình
2 đánh giá
3.5/5
Đăng tải vào Oct 7, 2024
It’s was a good trip. The nature there is nice.
Dịch
Phản Hồi Từ Khách Sạn: Dear guest, I am very pleased to hear that you had a pleasant trip and have praised the beauty of nature there. We are also honored to provide you with a comfortable resting place during your journey. Looking forward to you choosing our hotel again in your future journey, let us continue to add warmth and comfort to your wonderful journey!
UCHOL
Phòng Queen Tiêu chuẩn
Lưu trú vào Dec 2023
Vợ chồng
13 đánh giá
3.5/5
Đăng tải vào Dec 15, 2023
The location is nice. And the room is quite spacious. But the tv was not easy to open. And hope the front s’est stuff speaks English.
Dịch
Phản Hồi Từ Khách Sạn: Thank you for choosing our Lisa Hotel. Your suggestions are our biggest motivation to continue to improve and optimize our services to bring you a more comfortable stay experience.
Rooth
Phòng 2 Giường Tiêu Chuẩn
Lưu trú vào Mar 2023
Người đi công tác
5 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào Mar 14, 2023
Have a great view, room clean, good service, enjoy stay in there.
Dịch
Phản Hồi Từ Khách Sạn: Dear family: Hello! Thank you very much for your support and trust. We will continue to adhere to the service concept of doing things with heart and careful service, so that you can feel the warmth of home during your stay in the hotel. I look forward to seeing you again to review our progress. I wish you a happy day!
Sm_gat
Lưu trú vào Dec 2023
Du lịch cùng bạn bè
1 đánh giá
3.5/5
Đăng tải vào Jan 9, 2024
Nice place
Dịch
Phản Hồi Từ Khách Sạn: Dear guest officer, thank you very much for your support to the hotel. We are still a little lost because we didn't get your 5-point praise. It may be that the hotel still has something to do. I hope the guest officer can point out our shortcomings when you come next time, and we will try our best to do better. We will make every guest officer in the store feel at home with our heart. I hope our service will bring you more surprises and touches, and look forward to your next arrival!