YU-PIN
ngày 24 tháng 5 năm 2024
On the 3rd night of our stay, my parents’ phone charger was missing after our room was cleaned (USB C cable). There was a charger left behind that was not compatible with our phones (Lightning cable) and the cord was plugged in the opposite side of the bed that our charger was originally plugged in when we left the room. We brought this the front desks attention immediately.
They said the housekeeper didn’t take it but would replace our cord for us. They commented that the housekeeper has an iPhone 14 (which uses a lightning cable not USB C).
My parents were given a used and dirty cable to use – we cleaned the cord twice with alcohol pads and it was still dirty.
Our problem isn’t the cost of the cord but the lack of management with housekeeper – they commented that employees aren’t supposed to charge their personal phones in hotel rooms – based on what happened it seems like the housekeeper was charging their phone during cleaning and accidentally took the wrong cord. They may not want to admit that they were doing so as it’s against employee policy, but if they had admitted as such then we wouldn’t be as upset as we are now (in addition to the subsequent responses from several managers).
Several mishaps happened after (including claiming to do investigation but the incorrect date/time of footage reviewed were given, acknowledging they wouldn’t call my dad after hours but still interrupted his sleep, promising to email/call me after check-out to follow-up but didn’t).
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