Fletcher Hotel Restaurant de Burghoeve

Prima verblijf,jammer dat er geen airco in de kamer als het heel erg warm is,staat alleen een kleine ventilator net voldoende om de kamer mee te ventileren.

Aside from the location, it's perfect for the motorway and Valkenburg, and the good breakfast, there is very little to recommend about the Fletcher Hotel-Restaurant De Burghoeve. The hotel looks quaint from the outside, with a very small, cramped car park a sign of what to expect. Arriving around check in time at 15:00, the car park (with space for around 10 cars) was already almost full. With on street parking available only to permit holders, it is unclear where others were supposed to leave their car(s). An impractical reception desk, with unhelpful staff, who immediately advised us that dinner (that had been pre-booked) was not available at the hotel, as there was no chef, and that we would need to walk to another hotel. Admittedly the alternative hotel was not far, but guests should be advised of this prior to booking and it should be detailed on the website. Had we known, we would not have pre-booked. We did ask whether we could cancel the dinner but were advised that this would be a long process of emailing the manager. Reading the reviews since leaving, it’s apparent that the absence of a chef is not a recent issue. We felt very sorry for the people staying at the front of the hotel, with rooms close to the creaky and very noisy stairs and floors. It was impossible to walk quietly. The rooms are indeed small as listed, very dated, in need of repair and a very deep clean. There is no seating, desk or amenities you would expect. Room was very warm, possibly 10 degrees warmer than outside, one can only assume it’s the opposite in winter. In the absence of air conditioning, a small fan was provided. This worked for an hour before overheating and stopping. The bathroom was again old and in need of renovation, it took a long time to get the hot water working. The beds were comfortable enough for a two-night stay, but clearly old. The additional, dead insects on top of the bedding were quickly removed. Cleaning on the 2nd day did not take place. The bed was not made and towels left on the bathroom floor (as per the hotel guidance) were not exchanged. A bag containing 2 hand towels, 2 toilet rolls and 2 plastic cups had been thrown onto the bed from the doorway. Clearly no employee had been inside the room. On returning to the hotel after dinner, a sign on the door notified us that the hotel was unstaffed between 21:00 and 08:00, with a number to be called to obtain access to the building. Luckily my companion tried the room key in the front door and this worked. Again, people should be made aware that no staff will be present for 11 hours, prior to booking, should an emergency arise. All in all, we would not advise anyone to book this hotel in its current state, unless they enjoy a museum or a visit back in time to the 70’s is their cup of tea. It is not indicative of other Fletcher hotels we have stayed at, but if this was your first time in a Fletcher hotel, it could put people off the chain for life.

Avoid at all cost. Dit hotel in sterk verouderd, maar dat is helaas zeker niet het grootste probleem van dit hotel. Mijn man en ik verbleven er deze week en midden in de nacht ging het brandalarm af. De nooduitgang was zo slecht aangegeven, dat geen van de gasten daar gebruik van maakte. Nadat de brandweer had vastgesteld dat er geen sprake was van brand, vertrok de brandweer, waarna wij als gasten aan ons lot overgelaten buiten werden achtergelaten. Het hotel heeft namelijk geen nachtwacht en, ondanks meerdere telefontjes van de gasten, was er ook niemand van Fletcher die de moeite kon opbrengen om naar het hotel te komen om het alarm af te zetten. Ruim anderhalf uur nadat het alarm was afgegaan, was het uiteindelijk een van de gasten die de code wist te raden. Ook de volgende ochtend geen teken van een manager om tekst en uitleg te geven of excuses te maken voor de geleden overlast. Ook nu, 4 dagen later hebben we taal nog teken ontvangen van de manager, ondanks het feit dat ons beloofd was dat we nog dezelfde dag door hem gecontacteerd zouden worden. De manager liet zijn ochtendpersoneel ({1 dame) alleen om met de zich beklagende gasten te dealen. Het hotel had ook geen idee wie er zich op het moment van het alarm in het hotel was, omdat het hotel geen, bij wet verplichte, nachtregister voert. Er was ook geen teken dat het hotel een calamiteitenplan heeft. Dat we het personeel meerdere keren op leugens hebben betrapt, komt daar nog bij. Kortom, een oud en vervallen hotel met een absoluut ondeugdelijke “manager” . Dit hotel is voor ons een absolute no go, en we kunnen iedereen, zowel als gast en als personeel, alleen maar aanbevelen om ver bij dit hotel vandaan te blijven!