Royal Hainaut Spa & Resort Hotel

Superbe hôtel. Très belle piscine. Le personnel est à votre service et aimable que ce soit à l'accueil ou dans les restaurants/bar. La chambre était également agréable si ce n'est qu'il faut un peu de temps pour la chauffer étant donné la hauteur du plafond. Gros soucis de facturation pour nous car l'hôtel nous a débité le solde du séjour alors que tout avait été réglé lors la réservation. Après plusieurs réclamations à l'hôtel, trip.com est intervenu pour régler efficacement le problème.

酒店是翻新建築的概念非常有趣.房間浴室很大，但非乾濕分離，走水的設計不太合理，而且因為身處硬水區，洗頭的經歷不太愉快. 但服務同埋其他的設施都不錯！

The interior of the hotel is beautiful and breathtaking. The rooms and pool is absolutely stunning. There were some few minor details tho - the water temperature is slightly on the colder side but this is just my preference. When asked to check in only 1-2 hours early we were told this would cost 40€. That is quite a high fee considering check in is so late (4pm) and that the hotel itself is expensive. Overall a wonderful hotel which i would recommend which was lovely for one evening.

We were dissapointed by the quality of the treatments, and avoid the pool on weekends : it is overcrowded and noisy, children friendly. Not what we expected from a relaxing Spa getaway.

Stunning architecture and decor at this hotel! What a gorgeous place. Our room had high ceilings with a beautiful chandelier. We ate dinner and breakfast at the hotel- both were very good. The pool is very pretty. It was nice to have a fitness room too- though it was pretty basic. There was a place to charge our car in the hotel parking lot. The staff at check-in were capable but somewhat perfunctory- didn't offer to help us with our luggage.

I stayed here with my husband for our last night of a visit to Valenciennes for my sister's wedding. Room - we had a standard double which was really nice, comfortable and well equipped. It was quiet and we weren't disturbed by other guests. It was finished to a high standard. Facilities - we used the gym and the indoor pool while we were there. The indoor pool was really lovely but a bit noisy when a large group was there, they took over most of the sun loungers which wasn't great for other guests. I also expected a sauna/steam room for use by guests but there wasn't. When compared to the rest of the hotel, the gym was so lacking. When I first went in, I thought there must be another room but there wasn't. The gym isn't in keeping with the rest of the hotel and I would expect more from a hotel like this. Food and drink - we had dinner in the Galerie restaurant. We had three courses and the food was delicious and the setting lovely. We then went to the main bar afterwards but only had one cocktail each (which were great) as we were too full from dinner. We had breakfast in the Galerie the next morning and this was excellent. A really good breakfast buffet. Staff - I think I expected more from the staff in a hotel of this caliber. At check in, they did what they needed to do but I didn't feel like a valued customer and I didn't really feel like they gave each guest the same attention. Coming to this hotel was a treat for us and would be for a lot of others and the check in/check out didn't make it feel that way. The staff in the Galerie were much more attentive and friendly and much more like what I would expect. Notwithstanding my comments above, this is a stunning hotel and I would come back but I do think improvements should be made to the gym and overall staff attentiveness to guests on check in/check out.