Premier Inn Abingdon (A34)

We previously stayed at this Premier Inn in December 2023 and had enjoyed the stay. I booked this break a few months ago and recently was shocked to read the negative reviews on Trip Advisor. This made me a bit anxious about what to expect. On arrival there was a queue to check in. We didn’t use the self check in machines as we wanted to request a quietly situated room. The hotel was fully booked so we were given a room overlooking the road but it wasn’t too noisy at night. The manager helpfully gave me the direct number for the hotel so that I can request a room at the rear next time. We stayed in a Premier Plus room, which was clean and well appointed. We had booked breakfast, which was excellent. Terrie, the chef regularly topped up the hot food and she warmed some pastries for me. When there was a problem with the coffee machine Sanaa from Front of House quickly sorted it. Contrary to previous reviews we would recommend this Premier Inn and wouldn’t hesitate to book again.

Met by Clare when we checked in who was friendly and welcoming and helped with the check-in machine. Had a lovely meal in the restaurant and we're waited on by Clare and Vicky who were both very helpful friendly and obliging. We have been here several times now since this opened and we have come to appreciate just how hard the staff here work.

Premier room was everything we could have asked for. Lovely, comfy bed. Whole room spotless, with side chair and footstool, which looked new. Shower room large and clean. Iron/ironing board available. Ample storage space and plenty of tea and coffee.

Reviews of this place are all on the same pattern. Bad service. Lack of knowledge. Lack of cleanliness. Seated for dinner and wait ages for service. Due to staff talking and not interacting with customers. Ended up going to bar to order food only for staff saying they was on a break hence why they never come to table. Oh even tho they sat a few tables down talking to kitchen staff. Previously stayed here and same problem. Maybe customer training don't exist in this company

Clean, comfortable and quiet. Parking at £3 overnight was easy to book. Breakfast was great, lots on offer. Lovely lady in their restaurant who deserves a shout out…Maggie…so friendly and helpful. She made sure we had everything we needed despite it being very busy when we went to breakfast. Thank you. Lovely stay.

Very strict policy on arrival either pay more money or wait in lobby till 3pm for your room, bearing in mind the bar was closed , the restaurant was fully closed in evenings ! The car park is chargeable - everything is about making more profit now and customer service is being overseen - management staff were not interested however the working staff friendly and chatty . Not the Premier Inn vibe we are used to.