QC Terme Grand Hotel Bagni Nuovi

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.

The hotel is stunning. Immaculate and elaborate. The architecture and design are incredible; they don;t make hotels like this anymore. We loved the thermal bath/spa, all included with your room rate. My only advice is go on a weekday, if you can. We were there on a Saturday, and 95% of people in spa were there on a day pass; they weren't hotel guests, so spa was packed. I can;t even describe the breakfast buffet the next morning, it was unbelieveable,and included. I have never been to a hotel buffet in Europe with more options and very unique options. I can;t wait to go back for a longer stay.

We had the most incredible stay celebrating our 5 year anniversary for a week at this hotel. Katia and the rest of the staff made our stay so special for us - it was truly a week we will never forget. The hotel itself is incredible. It looks like you are in a Wes Anderson film from the outside. The staff were all so kind and friendly. It is a true spa hotel where you can really turn off and relax. We were in their royal suite- if you have the opportunity to book it, don’t hesitate. It was gorgeous and had an original marble bathtub from the 1800’s which was divine. The restaurant is gorgeous and the meals were superb. By far our favorite breakfast. The spa is amazing. Each room is themed with the most incredible details. Magical is the only way to explain it. Although outside non hotel guests are allowed we never felt it was too crowded to enjoy and my partner and I had tons of private time to ourselves in the various baths and rooms. We can not wait to return. This is our new favorite hotel in Italy (and maybe europe). Thank you so much!!!!!!

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

We booked 2 nights but on arrival added another night. Very special hotel in an outstanding location.

What an amazing place. Close for driving passes and easy to get into Bormio. Were initially booked for 2 days but added an extra one on arrival. The spa is definitely a must do. The most impressive one I’ve ever visited.