QC Terme Grand Hotel Bagni Nuovi

The area is unbelievably scenic. The spa complex is huge and very good. However the hotel itself is pretty medicare, especially since it claims to have five stars. What makes a good five-star experience? Feeling special being their guest. It’s not at all the case with this hotel. The staff doesn't look particularly friendly or welcoming—not much smiling or nice words in general. We’ve heard “no” too many times from them: Can we sit there? No. Can we move our reservation to the restaurant? No. Can we eat now? No. Is the bar open? No. Does the bar have snacks? No. Etc., etc. The restaurant is a separate story: absolutely average food served in small portions, but enormously overpriced compared to what you can have in the neighbouring village for three times less money. If you stay there, save your money and don’t eat at the restaurant—it isn't worth it. The rooms are nice and have great views, but, c’mon, mould in the bathroom in such a place? Absolutely terrible bed making your back ache? On top of that, no fresh water in the rooms, all bar snacks are paid for, and toiletries are not replenished in time—we lived two days without shower gel. One more thing to consider: The area is absolutely not pedestrian-friendly. If you want to have dinner in the village, you can forget about your glass of wine, because you’ll need to drive there. All in all, if you’re a fan of the area (and believe me, you should be) and want to spend some time there, maybe a cheaper option won’t make you feel cheated. If you love QC spas (as my wife and I do), you can always drop by Bagni Nuovi’s spa without living in the hotel.

The hotel is stunning. Immaculate and elaborate. The architecture and design are incredible; they don;t make hotels like this anymore. We loved the thermal bath/spa, all included with your room rate. My only advice is go on a weekday, if you can. We were there on a Saturday, and 95% of people in spa were there on a day pass; they weren't hotel guests, so spa was packed. I can;t even describe the breakfast buffet the next morning, it was unbelieveable,and included. I have never been to a hotel buffet in Europe with more options and very unique options. I can;t wait to go back for a longer stay.

The hotel has beautiful grounds and is in a great location. That said, there were some significant problems with service. There was a conference during the same time we were staying. The hotel essentially compromised on service to non-participants in order to focus on the attendees. They didn't allow any room service or access to the restaurant while we were there. The breakfast was included, but the waitstaff never asked if we needed anything nor helped with coffee, etc. This wasn't unique to us, as we saw other guests having the same experience. When the conference attendees did depart, the service didn't improve much. Neither my wife nor I speak Italian. We weren't helped at breakfast, even though the waitress did approach two other tables with Italian-speaking guests. The grounds were really nice and the are plenty of options for soaking pools, saunas, etc., but the workout facility is spartan to say the least. While the staff was courteous and the location was OK, we wouldn't stay there again if in Bormio

The hotel is in a fantastic location with great views and facilities. The Spa is 2nd only because of the one at the Bagni Vecchi. Was very let down by the plastic glasses for the aperitivo. For a 5* hotel this is not acceptable. There was also no water in the room. The self check in was also a disaster. This is like an airport check in and one from a cheap hotel chain. Tried it twice with a receptionist watching from behind the desk and not once did they offer to assist. In the end she had to do a standard check in but did not offer us the complimentary vouchers from trying the self check in. Disappointing service.

Abbiamo soggiornato una notte con colazione inclusa e accesso alla spa presso il Grand Hotel e la nostra vacanza è stata al di sopra delle aspettative. Già al momento del check in possiamo affermare con certezza che inizia il vero relax, nessun pensiero se non quello di goderti una meritata vacanza. Per chi viene in auto sappiate che vi è un parcheggio esterno gratuito o uno coperto al modico costo di 10 euro a notte. La stanza pulita, ampia e confortevole aveva un affaccio sul Bosco degli Dei, inoltre abbiamo trovato al nostro ingresso tutto il kit necessario per la spa (accappatoio, telo e infradito) e un beauty kit per una coccola post spa. Disponibilità in camera anche di una macchinetta in cialde per gustare un caffè o una tisana. Al check in é inoltre possibile prenotare gratuitamente l'aperitivo compreso nell'ingresso alle terme. La colazione invece è allestita presso il salone dei balli, una sala unica e spettacolare, da lasciare senza fiato. Abbiamo chiesto di prolungare la permanenza con un late check out, per goderci la mattinata piena nel centro termale, e ci è stata offerta un'ora in più. Il personale è cortese, simpatico e molto professionale. La colazione abbondante e varia, dal dolce al salato e con offerta gluten free. Ma vogliamo anche parlare della comodità di fare colazione in accappatoio prima di scendere al centro termale? Le terme sono davvero meravigliose. Personalmente ho preferito la sauna nella baita, il bosco degli Dei e la stanza segreta del Giardino di Dafne. Ovviamente non potevo lasciare questo piccolo angolo di paradiso senza alcuni souvenir: una maschera per il viso e un profumatore ambientale, da acquistare in loco. Grazie a tutto lo staff per averci coccolati

Ho soggiornato al Grand Hotel per visitare le splendide terme; la stanza era perfetta,silenziosa, pulita e con tutti i confort. Sia il bagno che la camera da letto affacciavano su una vista mozzafiato delle Alpi. Colazione abbondante e varia svolta nel salone principale dell’hotel. Gli spazi pubblici sono molto ampi e pittoreschi, creano un’atmosfera da film. Lo consiglio per chi ha intenzione di visitare le terme e godersi una esperienza completa.