Marriott's StreamSide Birch at Vail

We were not given the room they told us we'd get; just excuses. Only one building has air conditioning and they seem to reserve it for cash paying guests not Marriott members; windows in the non-air conditioned buildings only open a few inches; the bathroom had no far; highway traffic noise is annoyingly loud and continuous; the pool floor was dirty with screaming kids and is too crowded and small for so many rooms and people; the people at the desk were snarly and a Gen-Xer had the audacity to tell us (owners who pay high, multiple Marriott maintenance fees each year) that the hotel mgt. expected us to wash our own towels, when we asked for a few more. When we requested a bath mat, from the same Gen-Xer at the desk, he never sent it up to our room. This facility is way below par with other Marriott's.

This is the 3rd year in a row that my mom and I have stayed at Marriott Streamside Birch. It feels like coming home! Updated appliances, updated bathroom, and a spacious living area. We have never had problem with noise of any kind. The shuttle to Vail & Lionshead is a wonderful amenity, it’s such a blessing! There’s a washer and dryer in Birch for free laundry, which is perfect for a week away from home. There’s not AC in the building, but with doors and windows open the breeze is lovely, and they provide a box fan in the bedroom for sleeping. This has been a great third visit to Birch & we’ll definitely be back!

We recently stayed at Marriott's StreamSide Birch At Vail and were granted a late checkout. However, when we returned to our room before the agreed time, housekeeping had removed all our items, including food and drinks and personal items. The hotel manager initially promised compensation and a free stay but has since been unresponsive. This lack of follow-through is highly disappointing and unprofessional. I would not recommend this hotel due to their poor handling of guest issues and failure to provide promised compensation. We were not looking for anything more than a reimbursement for the items that were taken but we have had no follow through.