Tài Khoản Khách
ngày 28 tháng 11 năm 2024
One of the WORST dining experiences I’ve ever had, thanks to the unbelievably rude server, Conner. We initially sat at a table where the sun was beating down on us, so we moved to another table. Instead of simply accommodating us, Conner removed all the napkins and glasses from the new table and never replaced them. When we tried to get his attention to fix this, he blatantly ignored us. Then came the disaster with the hot chocolate. He told us it would take 15 minutes, but it showed up **25 minutes later**—to a completely different table! When we asked about ours, he unapologetically said it was given to the wrong table and that we’d have to wait another 15 minutes. No apology, no courtesy, just a rude, dismissive attitude. To top it off, when we ordered a beer at the start of the meal, he completely forgot about it and didn’t even seem to care. And when the hot chocolate finally arrived, it wasn’t even hot! For a place in such a "grand hotel," this was appalling. Conner’s behavior was unacceptable, and the lack of basic customer service was shocking. Learn to treat your customers properly. If this is the standard here, I wouldn’t recommend it to anyone. Avoid at all costs.
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