Hotel Express Residency Vadodara

Hotel Review – Stating Just the Facts Please take a call as you deem fit. Concerns & Issues • Misleading Booking Information: At check-in, we were informed that only king-bed rooms were available. However, this was not specified while booking through Agoda. Had we known, we would not have chosen a single-bed property for a double occupancy stay. • Inefficient & Overly Centralized Management: The staff appeared inexperienced and had to consult the General Manager (GM) for every minor issue. The GM seemed overburdened, needing to personally approve even routine matters. • Unreliable Internet Connectivity: Upon check-in, the internet was not working. Spent time from 9:30 PM to midnight trying to resolve the issue. The staff was clueless, and after multiple follow-ups, they rebooted the server at 11:30 PM, but the internet still did not work. For a business hotel, this was unacceptable. • Serious Hygiene Concern at Breakfast: • My niece found a cockroach in the chutney bowl at breakfast. • The waiter did not apologize and simply took the bowl away, leaving the same batch of chutney at the counter. • When confronted, the staff falsely claimed they had prepared fresh chutney. Upon questioning how it was prepared so quickly, they had no response. • I had to insist that they remove the contaminated chutney to prevent a health risk to other guests. • Raised the issue with the GM the next day—his response was casual and dismissive, despite acknowledging the concern. The front desk girl again was very junior, inexperienced and with a no service attitude. Again didi not care that the hotel served food with cockroach in the chutney . Just seemed like it was not a big deal to anyone. • Service Standards vs. Occupancy: The hotel was at full capacity, likely due to India’s current demand-supply gap in hospitality (a trend expected to continue for the next five years). However, the management seemed indifferent, prioritizing occupancy over service quality. Positives • Well-Furbished & Comfortable Rooms: Rooms were renovated, well-maintained, and air-conditioning worked perfectly. • Clean Visual Appearance: The overall cleanliness of the property (excluding food hygiene) was good. • Difficult Access Due to External Work: Heavy construction outside made reaching the hotel cumbersome. With no guard to direct traffic and limited parking management, entry and exit were chaotic. Conclusion Express Group was once a pioneer in Baroda’s hospitality sector, with a strong legacy. However, this stay reflected a sharp decline in service standards—from casual staff attitudes to unacceptable hygiene lapses in the kitchen. While the hotel remains fully booked due to demand, the lack of accountability in management and disregard for guest experience is concerning. Health and safety should never be compromised, and unfortunately, this stay raises serious doubts on that front. Would I return? Based on this experience, highly unlikely.

M glade to give review for this hotel, it's really great place to stay and special thanks to *Mariyam ma'am* #receptionist, she just great, I really loved the hospitality and staff, I think it's really worth it, I am hardly recommended this hotel for future stay at Ahmedabad

The hotel rooms are spacious and cozy. I really enjoyed the service provided. Overall the hotel was Clean. The foyer and the room were tidy and had good ambience The overall food taste was awesome with exhaustive menu. However the pricing seems little high comparatively.