The WatersEdge, Canal Cottages

On arrival we parked up and headed inside. 3 members of staff behind the bar and one customer being served. After being completely ignored for over 10 minutes I gestured to a young man to get some attention. He asked our name for the booking and grabbed a key. Walked us out to what looked like a converted bin storage area to our accommodation. On trip advisor it says free secured parking. I asked about this as we were travelling with 2 motorcycles. He just said “ you just park in the car park”. I asked about the “secure parking” and he said it’s the large , open car park. Not an offer of “ let’s see if we can find you somewhere to put your bikes” . No interest in our concern at all. Took us to the room, opened the door, handed my wife the key, showed us nothing and off he went. My wife asked him to confirm that they closed the car park gates overnight to which he replied, no we don’t. After a wash and brush we headed into the bar, restaurant area to arrange to eat. It was empty and again we were totally ignored by staff while we stood by the “ wait here to be seated” sign for a further 15 minutes or so. A male was busy collecting plates, glasses etc but completely shunned us. At this point we decided enough is enough and walked out, walked into the nearby town and ate in a pub there. On returning around 21.30 we decided to have a drink as a night cap. Asking what time it was open until we were told “ 10 o’clock if nobody is here. It was clear that we were unwanted customers at this time of night , although a lady with long blond hair did make some conversation eventually. We went to our room around around 10-10.15 after ordering a drink to take with us as we felt awkward sitting there. We then moved our bikes into the corner of the car park that was out of site of the road and chained them together. We pulled a large recycling bin in front to try and disguise them. After a very restless night , reacting to every sound outside , we eventually got up early and left. Really disappointed with the service and you shouldn’t be staying secure parking because there is nothing secure about a wide open car park with unlocked gates. Will give it a miss next time we visit the area . In summary, the room was ok but be mindful it’s like an oven in warm weather , but the appalling service really let it down.

Lovely setting by the Grand Union Canal. The lodge we stayed in was compact however everything in there that you need. Comfortable bed good size TV and very nice bathroom with shower. All decorated out very well and clean and tidy. The complementary breakfast was a lovely touch too. Good size car park too. Pub was busy with event going on however there is a separate restaurant area and an area for just having a drink and chat with friends.

We stayed in the Glampod which was quiet, clean and had a beautiful view over the water with the barges just outside. Enough room to put our bags and get dressed up for the wedding we were attending and a large mirror in the room. Staff were very helpful and lovely and our party of 10 went into the pub for a cooked breakfast in the morning and we all had very good food. We were only there for a night but the mattress was awful, springs sticking out and a huge dip so didn't sleep hardly at all so for this reason I would not stay again - if you consider booking, call them first for an update on the bed.

I booked the Glam Pod for my friends' wedding anniversary. They enjoyed the bedroom made of wood planks, a nice bathroom and a very romantic surroundings (with a view of the Grand Union Canal). There is a breakfast at 9am on offer for an extra charge in the adjoining pub which looks very nice. They haven't used this option as by that time they were visiting Windsor which is a reasonable distance by uber. My friends came from Germany and enjoyed the peaceful atmosphere of the place which is so difficult to find in Central London. I recommend this place to chilled and unpretentious people.

The canal cabine is a large room with two comfortable double beds and a private bathroom. The breakfast is served in the room Monday to Friday and in the restaurant on the weekend. The room breakfast has ceral, yogurt, croissant with coffee and tea to drink. The restaurant serves great food and I can recommend the Lamb Shank. Staff were friendly and provided local information what to do and how to get around.

Don't stay here. My husband and I booked this hotel for our last night in the UK back in September of 2024. Before I even booked it, I called them and said our flight gets in late, is that ok? They said yes, the flight was delayed so I called again and let them know we would be late. They said it was fine once again. I tried calling before leaving the airport but noone answered. We took a 40 pound cab ride there at night and noone was there. Every door was locked, the lights were out and it was raining. We had to pay for a 2nd cab back to a hotel by the airport. They never charged me so I assumed we were even. I just got charged for the hotel room we never stayed in this week in April of 2025. I tried to get assurances every step along the way and they lied to us and actually cost us almost 100 pounds in cab rides. We were looking forward to staying in a new part of the London area that we had never been to and instead were scammed.