Conrad Urumqi

Excellent hotel n service, room, toilet are clean, welcome fruit n snacks are so thoughtful. Like their Hotan roses, tea with roses has calming effect n good sleep. Thank you 刘胜利 for her thoughtful service during my 7 nights stay.

From the moment I arrived, the team demonstrated a remarkable commitment to customised service. Each staff member took the time to understand my needs and preferences, making me feel truly valued as a guest. Every detail contributed to a memorable experience. Additionally, I was particularly impressed by your proactive approach to service. Your team anticipated my needs, ensuring I had everything I required. This level of attention and care made my stay not only comfortable but also incredibly enjoyable. Especially, I would like to send my appreciation to Arwen Wang, Li Yan 李研, Joy, Jack and 馬克白.

Very good, well recommend. They provided cake and card for dad bday. Clean rooms bedding and pleasant staff

Very nice hotel and staff .. specially the lady Holly from reception

The pros: it’s attached to a high end mall it has a top of the line automatic bidet as it’s part of Marriott group, interior of room is reminiscent of its sister brand, the EDITION has a beautiful executive lounge Service and lift arrival is always prompt Bellboys and L1 aunties are helpful, earnest and friendly Byredo toiletries The cons: Poor awareness by local drivers resulting in many drivers, dropping off the wrong entrance Signages of the hotel can be vastly improved, as it’s not immediately clear that reception is at L37, and that there’s even a L1 lobby Room was stuffy even as I tried to lower the thermostat to 18 celcius, I was still perspiring in my room and the middle of the night One of my wash sinks was clogged The pillows are not exactly comfy and I didn’t know there was a pillow menu until the day of checking out, even as I stayed in other Conrads of the world Most of the staff who are in their twenties and thirties, have major rbf until you actually speak to them where they appear to be more pleasant and accommodating

The best hotel in Urumqi by far..!