Inkaterra Hacienda Urubamba

We recently stayed in Cabin 19 at Hacienda Urubamba, and while the overall property is beautiful, our experience in the cabin had some major drawbacks. The Good: • The service was amazing—every staff member we interacted with was friendly, attentive, and eager to help. • The bed was incredibly comfortable, with great pillows, making for a restful sleep. • The setting was peaceful and private, with no foot traffic near our cabin, which we really appreciated. • The main hotel was well-decorated, and they offer nice perks like free tours and afternoon tea (which we didn’t take advantage of). • There’s a small on-site store, which was convenient for picking up a few essentials. • Breakfast was decent but nothing special—it had all the basics, but nothing particularly memorable. The Not-So-Good: • The bathroom was ridiculously dark—so dark that we had to take our suitcases into the main room to pack because we couldn’t see anything. The lighting is oddly placed on the floor, which made no sense. • The closet space was completely inadequate—just five hangers for two people, and part of it was taken up by the safe. • The toilet had a clear door, offering no privacy. • There were plenty of heaters in the room, but no way to cool it down when it got too hot. We had to leave the doors open, which wasn’t ideal. • Exterior lighting from outside the cabin was an issue—it shone directly into our room. The first night, we called reception to have it turned off, but they forgot, so we had to go down at 11 PM to request it again. The following nights, we had to ask each time for it to be turned off. • There was no tea or coffee in the room, so if you wanted a hot drink, you had to get dressed and walk down to the main area—an inconvenience given the remote cabin setup. • While the fireplace was a nice touch, it wasn’t cold enough to use it. Overall, the setting and service were excellent, but the room design had too many flaws for us to want to return. It wasn’t a terrible stay, but between the lighting issues, lack of cooling, and awkward bathroom setup, we’d likely explore other options next time.

Stayed here with my two teenagers 3 nights before going to Machu Pichu. Very pleasant staff and comfortable rooms. Not a lot to do on the property except use their small jacuzzi and sauna in the spa, which they charge you a day pass. Stayed here New Year's Eve. The staff, including the manager cleared out and the bar was closed by 10 o'clock. Have never been to a hotel that closed down on their guests on New Years Eve. Also, I arranged with the hotel to have our baggage transferred to another Inkaterra in Cusco, which was never executed. They let our baggage sit at their hotel for 3 days before I called to see what happed to. our luggage. Lastly, I like to wake up, make a cup of coffee. There was no tea kettle or coffee maker in the room, which was inconvenient and disappointing. Lastly, if your goal is to board an early train to Machu Pichu, I would recommend staying closer to Ollantayambo.

We had a lovely stay at this very special hotel.    The setting, rooms and public areas are just beautiful.    We stayed in a casita, on the hill above the main building; huge, very comfortable and beautifully appointed.    The only thing lacking was tea and coffee making facilities in the room but, when I asked, we were immediately brought a tray with everything we needed.   A very talented architect was obviously used to create this hotel.   I’m not sure how it could be improved.   The food in the restaurant was very good, though a bit pricey compared to other places, but not surprising in that environment.    A very welcoming, comfortable, one of a kind hotel.