Tripli Hotels Shambhu Villas

It was a terrible stay and experience. No parking available. The rooms were stinking. The first room we checked in, the ac was not working. After requesting for half a day, our room got changed. The other room was even smaller. The washrooms were dirty and water was leaking from ceiling panel and wash basin. Duet cover were torn and had stains. We requested to change them, on the first day but no one cleaned the room or changed the sheets despite saying it 2-3 times. Second day they changed it after repeated reminders and the duet cover was changed at 9 pm. Reason given was shortage of duet covers. The small pillow was provided for the kid without any pillow cover, saying no covers are available. Breakfast option was not at all up to the standard. The dry item was very bland and purrs were extremely oily and no other option was available. There was no bournvita or alternative available for kids. The only item worth eating in breakfast buffet was bread butter jam. Such a small swimming pool and the water was so dirty. No way anyone could use such a dirty pool and no action taken to improve it in spite of requesting. The room door kept vibrating every-time a neighbouring rooms doors would open or close which was very disturbing, due to which we could not sleep properly. The property is not worth paying more than 1000rs per night and they charged exorbitant considering the festival season while no services provided. The last day, before an hour of check out, the electricity was cut off of our room and no one bothered to do anything about it despite telling them couple of times. When we spoke about this during checkout, the reception person said he is not even aware about it even though we spoke about this on phone and personally with the house keeping guy. The staff has pathetic service and attitude, extremely unprofessional, absolute disaster property that spoiled our entire trip. If mm t promotes and collaborates with such properties, it is high time you should stop your services. It was a very disappointing experience thanks to the hotel. I have attached a few pics and have more if further feedback is needed.

According my pay hotel was average, many of amenities was in disappeared in hotel like slippers center table etc

Good ambiance, the hotel was very clean, with the rooms and bathrooms well-maintained. Housekeeping was prompt and ensured the room was tidy every day. The lobby and other common areas were also spotless.

Bathrooms are damaged. Even shortage of glasses. We booked super deluxe room and got deluxe room which is 10% to 20% lower in pricing. Rooms are not properly clean because we found 2 caps of beer bottles in our room. Swiming pool is good but little small. Food is too much costly compare to food quality.

The property is fine but room service could have been better. The food is over priced and had to wait for so long for my order to come. The hotel should provide all the things by themselves like water bottle, toiletries these things should be present in the room but we had to ask them again and again for these things. The property is in prime location and at walking distance from lake pichola, city palace, bagore ki haveli, gang-our ghat

Room and washroom wasn’t clean properly, dirty bedding, staff was ok but other thin that everything was bad breakfast was also not good, no hygiene maintenance, cockroaches were roaming all over the place