Shiv Niwas Palace by Hrh Group of Hotels

Unbelievable level of service, sophistication and the Hotel rooms. Best of best in class of Palace . Special thanks to Kuldip Rathod and Sohanlalji were instrumental in making our stay very very comfortable. Mr. Mahip , the food & Beverage Manager was instrumental in arranging special event dinner exclusive set up with Decoration, music and unbelievable special fusion food menu just made for us. Our Housekeeping staff made our stay like home. Salute to each and every staff member for making us feel like Royalty. Thanks

We adored the 36-room Shiv Niwas Hotel and you will, too. Adjacent to the City Palace it is quiet and quaint and the heritage property is lovely. Staff at checkin were quick but thorough. We received a welcome gift and drink. A front desk clerk accompanied us to show us our room, a balcony suite that had not one but two balconies, one with a partial view of the lake. It was very comfortable and we enjoyed sitting on the balcony. Because the hotel is part of City Palace complex, no horn honking is allowed, so you are in a tranquil part of India. We ate breakfast both days in the restaurant and it was good, both buffet and eggs and other items to order. We enjoyed the included cappuccino as well. At lunch we were the only guests there and had a nice conversation with our waiter, Sohanlal, who has worked for the hotel for 36 years. It says a lot about a hotel to have such loyal staff. In the Panera Bar we again were the only guests, and enjoyed cocktails while watching the sunset. The bartender, from Nepal, can seemingly make any cocktail. He, too, was a joy to talk to. There bar itself is attractively decorated so I’m adding a photo. In the restaurant they told us that weekday lunches are slow, and in the bar only guests frequent the place so you’ll have no trouble getting in either. We did see more people at dinner but didn’t eat dinner in the hotel The housekeeping staff was very good. We shall miss kind Veeram who did our turndown service. But the front desk gets the highest marks. They went out of their way to help us in any way they could, including arranging for a pharmacy to deliver a medication for me. In particular I would cite Devendra and his concierge colleague whose name I’m afraid I forgot. Great hotel. Great service. Great stay. Sorry to leave.

Top Tier place; it was such a joy to be here. The customer service was exquisite and will be coming again with family and friends. I wish I could live here for many more years, but for now, I will be back very soon. I can’t wait to see this place once more

We had a lovely stay at the Shiv Niwas . Staff were friendly and helpful. Spectacular view of the lake Pichola . A special to Mr Lalu Ram Kuldi Sing . We had the pleasure of being served by Lalu Ram Kuldip Sing during breakfast, and he was absolutely excellent. His service was impeccable—efficient, attentive, and thoughtful. He was professional, friendly and warm. incredibly friendly and warm. He went out of his way to ensure we were comfortable and had everything. It was genuine hospitality . Highly appreciated and recommend his service to anyone dining here.

We have spent two weeks travelling through Rajasthan but this was the worst of 6 hotels we stayed in. We were initially given a Palace room but upgraded to a suite. The Palace rooms are cramped and very tired. The Suite was much better as it gave us space to enjoy however ….. the bathroom has had a small makeover but it’s still way below what you would expect for this amount of money. The tiles are from the Seventies, the grouting around the bath panel is a complete botch. A scale is there but doesn’t work. It’s a Jacuzzi bath but doesn’t work! The fridge is very good but there are no drinks to buy - NO MINIBAR! The view from our room is great and some of the other parts of the area are wonderful and the breakfast is okay. If you’re feeling flush - a small Corona beer is 600 rupees. We ate out every night as there are lots of good restaurants nearby - Charcoal is very good with an incredible view and super cheap. Ambrai on the other side of the water is also very good.

I stayed as a solo traveler from October 3rd through October 11th. Deepak and the rest of the staff were excellent and attended to every question and request without hesitation and were extremely helpful. The accommodations were beautiful. I basically felt like I was a royal living in a palace, which it actually was, as the hotel is on the City Palace grounds. The architecture of the room and the balcony reflected the heritage but had all the modern amenities. And the hotel is walking distance to all the shops and restaurants in Old City Udaipur. I'm Indian-American and I was very proud of of my heritage as the team at the hotel lived up to India's worldwide reputation of great hospitality.