Tài Khoản Khách
ngày 24 tháng 10 năm 2024
Hotel location is good, nice ambience and close to City Palace. Well maintained communal facilities. The room was clean and comfortable but shower and safe/locker did not work despite a handyman coming to fix the issue. Reception desk called the room to check at 11.30am when we will vacate the room. Check out is 12pm, why the staff need to call guests beforehand is incomprehensible. The breakfast buffet was a big let down. On arrival, receptionist said she doesn’t have breakfast included in the booking. Had to show her an email from ******* confirming breakfast was included. At breakfast, staff kept asking for our room no. I don’t understand why hotel staff created an unnecessary fuss around breakfast given that breakfast buffet was a huge let down. Food was cold, some chafing dishes were almost empty, the staff kept hovering over us throughout the time we were there. Overall, not a good breakfast experience specially if staff hassles you in this manner. Hotel is decent but service really needs to improve, specially the F&B staff’s service quality which is frankly speaking quite disappointing. Wouldn’t call this a 5 star property, more like a 3 star.
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