Tài Khoản Khách
ngày 5 tháng 1 năm 2025
I recently stayed at the Muse Hotel for four nights. While the hotel room was good and the service was solid, my friends and I were completely caught off guard at check-out when we were charged a hidden fee for simply using the common area. We had gathered there outside of breakfast hours to play cards, enjoy some downtime, have a few drinks and of course clean up after ourselves, all while being considerate of other guests. There were no signs, no warnings from staff, and absolutely no indication that there would be a fee for using the space. To make matters worse, this was the only common area available for guests to meet. When we questioned the fee, the front desk worker admitted he didn’t agree with it either but claimed he was just following orders from his boss, who we never met. To be noted, we did have friends (2) over on 2 occasions, however they did not use any services, they literally sat at a table, had their own drinks and cleaned up after themselves. Despite voicing our dissatisfaction and paying the fee, nothing was done to address the issue. This whole experience left a sour taste in our mouths, and I can’t recommend this hotel to anyone. The lack of transparency and what felt like an arbitrary charge really ruined what could have been an otherwise decent stay.
Dịch