Napaporn
ngày 9 tháng 3 năm 2025
Front staff should more empathy to customer when they need help. I’m in trouble with the mistaken some process during Trip.com to booked my wrong room type. Instead of helping me fix the issue or finding solution, but the lady at front counter who take responsibility for guest check-in ask me to contact the Trip’s agency by myself with no intention to help or trying to help, she treat me like its yours problem not the hotel. From my perspective, I reserved room via Trip.com and how can I know that Trip.com has the other agency to make the room reservation with the hotel, and how can I have to contact of those agency because the platform that I spent money is with Trip.com, Trip-agency-Centara hotel are the business partners, the hotel should know who make a transaction to reserve the room, isn’t it? Is it make sense that the hotel does not take any action and just let me contact with the agency by myself which is how can I know who they are?
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