London Twickenham East

Nice. Friendly and helpful staff

I stayed here during August 2024 and was met by great staff and a clean and spacious room. The hotel itself is just right and in a perfect location for visiting all of the surrounding areas and even further afield thanks to good connections. It also has a great Beefeater next door which you can have your breakfast, lunch and evening meal at. I'll be back! Thank you to the staff again.

We usually choose premier inn as you tend to get the same wherever you stay however this one was particularly poor The room was dated, the sink was broken, the baby cot was broken, the AC didn’t work (as the late night staff didn’t understand you had to change it over from heating in the back office), the late night staff didn’t understand the difference between a duvet and a sheet despite calling their manager for help. The floor in room 6 is so noisy that if you did manage to get any sleep, you’d have woken everyone up. The other guests are not mindful either and make a lot of noise. The food next door was awful. The dinner service was great but the food was average. Again the worst beefeater we’ve eaten at. At breakfast it took 45 minutes to be served despite booking a table and having a 6 month old! It was also practically empty as well. When asked for orange juice we were given warm drinks. Overall absolute terrible stay and worst night sleep