Lonicera World - Ultra All Inclusive

Definitely come back again.

I am writing to file a complaint regarding a very serious and traumatic incident that my wife and our 11-month-old baby were subjected to during our stay at Lonicera World Hotel in alanya My wife was alone in our hotel room with our baby in the evening when a drunk, unknown man suddenly entered the room through the balcony door. She was not wearing her hijab and was in her private space. She panicked and screamed, but the man refused to leave and tried to move further into the room. She had to physically push him out while protecting our crying and frightened child. I was not present in the room at the time, which made the situation even more distressing — she was completely alone in an extremely unsafe and violating moment. ⸻ 🧯 The hotel’s response: When I later confronted the staff at reception, I could clearly sense and see that they were completely indifferent to what my wife had experienced. Their lack of empathy was shocking, and one staff member even laughed at me during the conversation. In particular, the hotel manager downplayed the incident and even suggested that “perhaps we were having an argument, and the unknown man was trying to help.” This is an unacceptable and offensive comment, which in no way justifies a drunk stranger entering our private room. No support, apology, or follow-up was offered. The hotel clearly has serious security issues, and the behavior of the staff was unprofessional and deeply disrespectful. Date of incident: June 1, 2025

Visited here for a week with my family we have 2 young children age 8 and 4, I have to say they were very much entertained through the whole trip there is a lot for all ages from adults to young kids,from the aqua park slides , kids club, different sizes of swimming pools beaches , activities like the arcade bowling soft play , ride on cars beach , the kids had a blast, there were a few cons , the food was below average and got very repetitive, I feel like the hotel caters for the Europeans a lot more I.e loads of Russians in this hotel ! Some of them with manners others live on another planet it seems as though they like to build there own rules they don’t believe in the wait your turn or I don’t think they have ever heard of the phrase this is a QUE! The location of the hotel is great lots of shopping near by and places to eat , not far from the main Friday shopping bazar called Jumma market . The hotel staff some are friendly and most of them can’t speak English which was a big problem when trying to communicate I had to use google translation! The rooms were cleaned everyday and were spacious. The hotel landscape and views are beautiful especially during the sunset on the beach front bel much walking !!! Overall a good holiday lots of things to do was relaxing but most the time we snacked up on salads and drinks and bits and bobs like chips and nuggets the food lacked a lot of taste in my opinion, but there was certain dishes that were nice like pancakes in the morning and fresh omelets , some cakes looked so nice but tasted weird lol … overall had a nice break unfortunately won’t be coming back here though that’s our honest opinion due to the food quality and repetitive stuff every day more less oh and the rude Russians !