Kairaba Bodrum Princess & Spa - All Inclusive

This hotel is the worst hotel I’ve stayed in. We just got back from staying for 7 nights and I’m very disappointed. It started with being given a room which looked boring and unlike the photos - the bathroom was not clean and it just looked bland and awful. We decided to pay a large amount to upgrade to a better room because we were both unhappy with it. The upgraded room we were given had a broken shower head (with large damp area in the ceiling probably from where it’s leaked previously) which was fixed with electrical tape as seen in picture (when you turned it on it sprays water all over the bathroom). This is naturally very dangerous so we spoke to reception and got moved into another room. This next room (third room) not only had a loose toilet seat but also the bathroom door handle came out with all four screws in upon first use!!! We spent our entire first day using google translate to speak to the staff and were told multiple times that someone would come and have a look but never did. The cleaners came once out of our 8 day stay, and even then they only gave us new toilet roll (they ignored any dirty glasses and no making the bed). I estimate that we had to converse with the reception team at least 20 times during our stay (majority being on the first day). I ended up having to take some toilet roll from the ladies bathroom because I had asked for some at reception (I was told it would be 5 mins) and didn’t get any until a day and half later! Our toilet paper bin in the bathroom was so full that I had to ask them to empty it. This was also the case when dealing with the maintenance men in relation to the door handle/shower, when they tell you it’ll be 5 minutes expect hours if not days later (I could go on about this situation but it’s long). My partner and I are surprised that this place is functioning considering how poorly designed it is and the service from the cleaners to the maintenance is just terrible. Even the food was miserable and we ended up eating majority bread and butter the entire holiday. The bed covers also did not fit the entire bed. Very disappointed as we were looking forward to this stay very much. The only lovely part about it was the pool but still had to wake up at 6am to reserve a sunbed. Oh and let’s not forget that we had to struggle with the door every time we wanted to get into our room yet no one could help us with that.

Overall a very nice hotel and friendly staff, food was basic but overall nice not very friendly for English though wasn’t much choice at breakfast not even a toaster. Drinks were nice beer was abit flat but cocktails very nice. Location wasn’t great for walking to places was easily a 25 minute walk to a few bars and some shops and markets. The hotel itself though was very nice and modern rooms were clean just a few things that could do with tweaking to make it a 5 star hotel.

Honestly this hotel is amazing, everyone is so welcoming and the resort itself is so nice, the entertainment team is friendly and make you join in which is good, Ronaldo one of the entertainment team very friendly and bubbly got along with him so well made our day looked after us and can’t wait for the boat trip tmrw 🎉

Wonderful Stay at MyElla! I had a fantastic time at Hotel MyElla! The food was absolutely delicious, and the staff were incredibly friendly and helpful. A perfect place to relax and enjoy your vacation – highly recommended!

This hotel is not suitable for overseas visitors, they are very unfriendly to tourists unless you are Turkish. As an English person they make it quite obvious you are not welcome, from the signage being in Turkish, to absolutely nobody speaking even the basic English. I would not advise anybody that isn’t Turkish to visit this hotel. It is not a 5 star hotel and that is heavily reflected in the food and service which would just about reach 3 stars. I would Not recommend this hotel. We are currently trying to contact our tour operator to see if they can move us to a different hotel.

Disappointing Stay – Not Worth the 5 Stars We’re currently staying here with two days left of our trip, and unfortunately, it’s been a disappointing experience that doesn’t come close to 5-star standards. We booked a swim-up room – one of the most expensive in the hotel – but despite its size, cleanliness is poor and noise at night is a real issue. The bed is rock-hard, and only one pillow was provided (we did manage to request extras). Service has been a constant frustration. We’ve waited over an hour for food at the snack bar – twice – with staff forgetting orders. Calls to reception often get disconnected, and no one seems particularly interested in resolving issues. We pre-booked the hotel’s “specialist” Italian restaurant and ordered three chicken mains, which all arrived undercooked and inedible. This is simply unacceptable. Food overall has been poor throughout our stay, and I say that as someone who is not a fussy eater. Communication is another challenge – very few staff speak English, which meant we had to rely on Google Translate for even simple requests. While we respect being in a different country, basic communication should be expected in a 5-star international resort. There are some positives – the poolside vibe during the day is lively and the massage at the spa was excellent (though marred by a hard sell at the end). Evening entertainment is geared entirely towards Turkish guests, so we felt excluded. The nearest alternative options for food and entertainment are a 25-minute walk away, though taxis are affordable. Not the hotel’s fault, but we also had an extremely loud fight break out in a neighbouring room. Security eventually intervened and removed the guests, but it added to an already stressful stay. A brief power cut happened while writing this – not a major issue, but just one more thing in a long list. Overall, the hotel has potential, but poor service, underwhelming food, lack of staff training, and general disorganisation have completely let it down. Sadly, we would not return and cannot recommend it.