When we checked in we asked for a non smoking room as my wife accidently booked a smoking room, i also asked abiut possibly adding another day to our stay, thank goodness we did not. After making our way to the room we noticed that the chair was outdated and had a guge cut in the right arm. My wife did her customary check for cleanliness, upon which she found the night stand had a film on top of it and you could see where a cup was left, the room appeared to be halfway vacuumed as there was trash and such right next to the bed, the sheets looked like they had not been changed from previous guest. There were stains all over them. If they were changed maybe the hotel needs to invest in a better washer or get new sheets. My wife did not feel comfortable sleeping under the covers and thusly slept in her clothes and used her jacket for a blanket. The bed was comfortable though. Then at 9am,before we even checked out housekeeping opened the door with barely a knock. I would think they would know what rooms have checked out before coming to clean. As far as customer service the front desk guy that checked ys in could not give a care less for us, or it was perceived as such, it felt like he just wanted us to go to our room and leave him alone. The last negative was that the toilet ran all night long, after our experience when checking in did not even think about asking for another room.
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