The Westin la Paloma Resort & Spa

Beautiful hotel and gorgeous pools! It’s a must stay in the Tucson area.

The hotel was being renovated and my brother's room had bed bugs. I've stayed here before and loved it so I will be back, but this was my experience for this stay.

Everything was going fine & most staff were really great. One thing I wish I did was bring my own towels, b/c they were constantly out. We had to get towels from our room so our 4 kids could dry off. I wasn’t going to let that bother my stay. What erked me was the next day! For a lot of people, check out is @ 11am, & the pool is still available until 5pm. Which I thought was awesome!! We arrived at the pool & noticed ALL of the pool seats where occupied, with only resort towels, some chairs had guest belongings. For people to take up 6-10chairs with 1 or 2 people watching the remainder seats for hours! Was crazy!! I took account all the empty seats with only towels from the resort and for 2 hours no one sat but yet there were 1 or a few hawking the seats for there family who could have at least had the decency to let others sit if they were not going to be used right away! Me and my baby were in the pool for an hour and a half and he started getting tired. I let staff know if they could at least free up space that just have towels so others who had no where to seat could sit. She told me she couldn’t remove personal items. Which I understand but look at all these seats with only resort towels. She said no! I moved a resort towel to another chair, just so I can sit and rock my child and a guest came up super mad b/c I was in her unused seat! I wanted to comfort my child for 20 min tops! I left after that.. the pool staff only worried about talking to each other.

Always a beautiful location. Fun birthday celebration with good food. We met Chuck who took us to our room...he's been working at La Paloma for 37 years!! Amazing.

The staff was great. Hotel and rooms were clean. I did have a broken fridge and running toilet in my room. I was only there for 2 nights, so I never bothered to report it. Otherwise, everything was great.

The Westin La Paloma is always lovely but has been under construction the last two times we’ve been in town.

******* doesn’t include that the property is under construction until fall. The entire lobby is walled off. One of the restaurants is in a conference room. Coffee was free until the new shop the day we left. More transparency *******

Beautiful resort style hotel. Unfortunately the service didn’t match the price. While not a resort, you get treated better down the street at the Embassy Suites for half the price. Really disappointed in the level of service for the price. But the Hotel is beautiful

Had no clue that the property was under renovation, so there was limited facilities, the polls getting outdated and very limited items at the pool for premium drinks. Been going to this property for years and it’s definitely losing its luster… I wish the app would’ve told me that half of the properties under construction… Bad experience.