JW Marriott Tucson Starr Pass Resort & Spa

We have stayed here before and really enjoy everything about it!

great family time we stay here about once a year. Always a good time. It was great that the JW Market was actually open on a Sunday. It's so annoying when you come to the resort and things aren't open. The market is awesome just wish it stayed open later, through dinner or later because he pizza is awesome

Nice place, but this was not advertised as family resort, so there were alot of children in the pool area. Not very relaxing. Everything is overpriced.

Rooms are older but will be getting a remodel soon. Property is nice with many dining options. Deer came right up to our room!

I stated only 3 stars, due to feeling a bit out of place with the staff, I did not like the looks on some of their faces. There is no clear explanation about the parking fee hourly; my second person on the reservation that I added wasn't told the cost. parking was comped for my parking, but I'm very grateful, but that is something you must tell someone, especially for the second guest added. As well the biggest issue I really had was at breakfast, I wasn't given the comp card, so I had to wait about 15 -20 minutes witch made my second guest extremely late for work, I was told you just get my last name and room number, I was told after giving that information I wasn't on the list. my last issue was I upgraded very easily but the key wasn't made, so I had to take myselfplus all my belongings with my 2 kids all the way back from floor 8. Hated that. The room was beautiful, but the entertainment center did not work, it had all types of plug ins, but nothing was powering up. The resort is for for families, but no tv channels for children at ll, that was a let down for the children guest also left me as a guest with more than 2 kids in the room very furious, I understand getting out is key but when resting I at least wanted television for the children entertainment. The staff impacted how my second guest on my reservation.

The staff are friendly & attentive. The grounds & the area around the hotel is beautiful. I would highly recommend it.