Barbara
5 tháng mười một, 2023
This property is Beautiful and the room was very nice. However, I am disabled and using a Walker now. I requested a room for disabled and the walk to the room was Horrific for me. We were on the 3rd floor and were Not told about underground parking. I had to walk So Far then to The Very last room at the end of the Hall. The room temp was 76* and we called the front desk for help. We were told that an engineer had to set our thermostat properly, and if we couldn’t wait, they would fix it in the morning. We waited, the “engineer” came to our room and set it to 68*. This Hotel Néeds to take care of Simple requests without arguing or threatening that if we leave, our room temp will continue to climb until the morning, when the “engineer” could set our Thermostat. We found out that a person was to accompany us to the room and show us how to set the complex thermostat and other feature’s. Bad Service, zero attention to my current status of disability. Rude front desk staff. We later found out that the parking garage, that is Not marked clearly, would have saved me any extremely painfully very long walk to our room. An extremely early checkout time of 10am!!?
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